Posted by Guest LA
I returned a conure bird back for my refund the price was $435.00 for it. I did not feel satisfied because the bird was biting too much. when I got there the lady manager was trying give me my refund back right away but the system would not let her. she finally told me returns over $300.00 you will have to wait for check in mail it usually takes 10 days to recieve check in mail. I waited 10 -12 days no check in mail. I called store she said I am going to look at your paper work and give you call back or you can call me right back.The lady never called back and I never called her back because I had forgot ended up having things to do. I called her back a week later and she said when I looked at your paperwork it said this date. The lady gave me a date I said ok so I waited maybe 4-5 days after that date. I ended up calling back this time she said its going take 30 days. The lady said if it do not come by then I can talk to general manager. I went to store and talked to general manager she let me know she's going to call corporate and call me back. I never got a call back so I had to call her back. The general manger remember who I was and she said I got your number laying right here on my desk. The general manager told me once again she will call corporate and give me a call back. I asked her can I get my refund in store she said she will call corporate. I never received a call back so I ended up calling corporate myself. I called corporate and they found my information. Corporate said it will take 24-48 hours to process. I asked him will I have to wait 30 days he said it should be sent within 5-7 days. I had waited and no check in mail. I called the manager again on a monday asked her same question I asked general manager can I come in get refund because I feel you all didn't have wait. I let general manager know the second time I had talked to her that they recieved $435.00 right away then sold bird and I am still trying figure out where is my refund. I am getting the run around been told different dates. The manager told me it will be just like you getting two refund back if I was come into store get refund. The manager said she going call corporate but they already did their part and she will give me call back. I am still waiting been almost two weeks since I talked to corporate and almost week since I talked to manager. The day I was on phone with manager she said general manager did try call corporate that day but couldn't get nobody on the phone. The total wait has been almost 6 weeks and no check. I may have call corporate back myself about $435.00. updated: Today makes almost 7 weeks still no check or no call back from Petco. I called manager she put me hold she told me she going to find my paperwork. I was holding for her to give me an answer about the issue and the phone rung a regular employee pick up. The regular employee ask who I am holding for and I told her. Then regular employee said the manager is at register with other customers you will have to hold until she's done. The general manager gets on the phone and said can I help you . I told her the situation again. The general manager ask for my name and number then she say I know you been talking to manager about the issue. I told her no I been talking to manager and the general manager . The general manager said the same thing she been telling me I am going to call corporate and call you back tomorrow. l told her you all have told me that 4 or 5 times and I never get a call back or any answer. She say the check takes a couple of weeks and this time I will call you back if I do or don't hear from them. It's been three days since I talked to the general manager still no phone call. I am still waiting on check next week will make 2 months and no answer. I have been getting same answer. Poor communication from managers. The store gunbarrel Rd Chattanooga,tn.
