Mozilla customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Mozilla.

Posted by airy75218, Dale


Your "security update" is abysmal. Since our current office 2003 serves us very well and we don't have the money to update, please remove the last Firefox update from our computer. We have no access to any of our email and, since my email is for business and not pleasure, this is critical. Our current privately written and installed security is more than adequate. I'm sorry and do NOT want to lose Firefox. Your prompt attention is appreciated.

Posted by Anonymous


I can't get my Firefox hd6 loged in or regerstered I have a new unit and can not get started

Posted by Anonymous


Hello, I am getting warning unresponsive script windows all the time and also I cannot uninstall smartpcfix. Can you help? thanks, Jay

Posted by Anonymous


Why does a new window open when I go to my mozilla firefox window. It always opens to a new window that gives me options for facebook, etc. I want to just open firefox and get to my email.

Posted by Anonymous


I do not want my Wells Fargo on line log in to auto complete as it does when using Firefox search engine. It does not do this when using other search engines.

Is there a way I can stop the auto complete just on Wells Fargo on line access via Firefox?

Posted by Anonymous


we have used your browser to submit some data . now while we are printing the same after submission of it the words are getting overlapped with each other . how can it correct this problem
and print the documents properly

Posted by Anonymous


I did a scathing poor one star review for Classic Theme Restorer on Mozilla's add ons site. The developer of the addon lashed out at me telling me it wasn't a valid review because Mozilla was the one that made Firefox 29 the way it was. The fact that one even needs to use Classic Theme restorer to restore some sane functionality to Firefox is why I posted the review. The addon BREAKS any other custom theme. There was nothing inappropriate in the review, but yet MOZILLA removed the review from the add on reviews page for the add on. UNACCEPTABLE. They are trying to quell all the HUGE dissatisfaction with their disastrously-poor release of FF29. Censoring is communistic and unacceptable.

Posted by Anonymous


I really like firefox, but for the last several months my site has Amazon on the search line. I cannot delete it and no matter what I type over it, I still only get Amazon. What can I do about it, please. I am having to use other sources, and I want my firefox back.

Posted by Anonymous


I have always preferred to use Firefox as my browser because of the ease of us, but this has changed in the past year. I visit the same sites frequently and the newest problem seems to be Firefox's ability to be able to present the format from some sites. As an example, I use LinkedIn every day and the format just recently is bad only using the Firefox browser. When I have a problem with a sites formatting being correct I will first try another browser to make sure it is not the site having the problem. I will typically use Google Chrome. Only once I have found a site being at fault with this issue. I have had several other times where it appears to be Firefox. I have a top IT rated security software, a system that runs Core i7 processor with 12 GB ram, and Windows 8.1 OS. I just wanted to pass along this observation for your technical crew to evaluate.

Posted by Anonymous


Again, with the new (29) version of Firefox, there is no compatibility with the Norton Toolbar. Do I have to go back to an earlier version, or will it be enabled soon?

Posted by Mrbill0204


Everytime I get my Firefox browser all set you come out with another change that I have spend time on to fix my browser so it is like what I had before. That plus all of the addons that I loose from time to time because they no longer work. I don't want my Mozilla Firefox to look like Chrome. I want it to be as I have it now without the constant changes. Right now I am using Ver. 28.0 and I'm afraid the newest version is going to cause me a lot of problems. Thank you.

Posted by Rudvelan


We change our Router to a new one and since I'm having problem connecting to some of my trusted websites. It always say Untrusted Connection , even though I say That I understand this risk just let me continue connecting to any websites.

Posted by Anonymous


I am so sorry to say that I must uninstall Firefox from my computer. I love your technology, but I can't stand your intolerance and bigotry. The forcing out of your CEO because of his support of a bill YEARS AGO is unacceptable, and cannot be tolerated in a civil society. Look at the way he TREATS people and reconsider. If you reconsider this mob mentality I may become a customer again. Somehow I doubt it will happen, since you don't seem to be showing reasoned thought.

Posted by Anonymous


I have been using Firefox for well over a decade and I use other Mozilla products as well. One of the reason I use and support Mozilla is because I see it as a symbol of freedom and cooperation. However, Mozilla's recent actions have changed my view. In the name of "tolerance" and "rights" Mozilla has violated freedom of speech, thought, and expression and freedom of religion. What Mozilla has done is the equivalent of placing a yellow star on the chest of its ex-CEO. I'm not an idealist or an activist, but this is not the type of action I support. I am removing Firefox and all Mozilla products from my computer and other devices.

There is other software out there.

Posted by Anonymous


Dear Mozilla Firefox I'm very upset I updated and now I have this malware crap all over my computer There's no way that I can get this crap off because I've already spent $250 and having my computer scrub I've had it reset back to factory specs everytime I go I go back to Mozilla Firefox it reinstalled please get your straight

Posted by Anonymous


It is to bad that Mozilla discriminates against the freedoms they purort to represent, because they take issue with their employee that in his 1st amendment right supported what he believes in I take issue with them and have deleted firefox from my computer and will not use their services any longer.

Posted by Anonymous


It is time to uninstall Firefox after using it for many years but your recent action in forcing out your most recent CEO Eich. You are a hypocrite of the first order. To sanction someone for what they think, believe or do outside of work that has no influence on his work day is unbelievable. Say goodbye I won't be using Firefox on any of my machines at home or at my offices.

Posted by Anonymous


I have uninstalled Mozilla Firefox after years of really liking it. The firing of the CEO who had a different opinion on marriage than the company is too much for me. Apparently Mozilla supports diversity when it is their diversity, but not when it is different or "diverse" from theirs. Goodbye Mozilla. Sorry you made such a bad choice.

Posted by Anonymous


I've been using FireFox for at least three years now...and have certainly loved it. But at the end of the day, I love freedom more. This company is the perfect example of what is wrong in America today. The fascist left and totalitarianism thinks it can dictate or change the way we THINK???! Not so fast. There are more Americans than these kooks realize who will take this fight to the mat and never give up. Mozilla, you just missed one of the greatest opportunities ever to support people of ALL viewpoints, but you absolutely blew it and caved to the politically correct crowd. It showed nothing more than the morally weak, spineless corporation you are. I am done using any and all of your products. Your browser was deleted from my computer this morning. Good riddance!

Posted by Anonymous


Found Mozilla. What a great replacement of Chrome. However, I'm uninstalling it because of your hypocritical, intolerant move to oust your CEO for simply supporting what has been true for generations: marriage between one man and one woman. Goodbye firefox.

Posted by petestan


Hey... just wanted to let you know I just finished uninstalling Foxfire from all of our computers and laptops and am now using Opera and liking it. Buh-bye!!

Posted by Anonymous


Dear mozilla,

i have used your product for years..and today will be the last day for that i assure you unamerican skumbags...shove your software up your ass...just where you obviously like it...with no lube., what a disgrace your company has become, wont be long before your finished, and i will do everything in my power to alert everyone to dump your product, cant wait to watch you go down the drain and laugh like hell...there aint enough gay boys in this country and world to keep your sorry ass company in business.... i assure you...your demise is eminent, so long suckers...

Posted by Anonymous


As a gay American, I am appalled at your hypocrisy. How many of your ignorant minions voted for the Liar-in-chief, Barack Ovomit? He is an embarrassment , yet he was against gay marriage until the gays started holding back campaign funds. Ovomit's doctor called and it looks like the mozilla company, harry reid , eric holder , and the rest of the subhuman morons were found after his colonoscopy. What a pitiful excuse for a business you truly are.

Posted by Anonymous


Capitulating to the gay mafia because some holds traditional views has consequences. Firefox now deleted from all my device.

Posted by Anonymous


I cancelled Mozilla today after learning about the firing of CEO Brendan Eich. So sad Mozilla felt led to take a stand on either side of the Prop. 8 argument.

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