Hallmark customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Hallmark.

Posted by Anonymous


Love your channel until only Christmas movies are scheduled.
I can't pay my bills, no miracles happen to my family, when my husband dies of stage 4 lung cancer I will be homeless. Christmas is a nightmare.
Think of those people too when you schedule your programs. Don't rub in, peace and love, it is not a reality for a lot of people

Posted by Anonymous


This is not a complaint but a request for your assistance in obtaining a 2015 ornament for a married couple's first year of marriage. I completely spaced out buying one for my eldest granddaughter last year and I am in big trouble!



Thank you for your assistance.



Cheri Sommerfelt

Posted by Anonymous


I just want to say that I've been watching the Hallmark Channel for a few days now and it has had a positive impact on my mental state. After months of watching ugly politics play out in the recent US elections, the HC has been like a breath of fresh air.

I've heard characters wishing each other Merry Christmas and the world didn't come to an end.

I've heard characters mention God and the world didn't come to an end.

I've not heard one character refer to another as a racist.

I've watched characters speak out in favor of honesty, hard work and basic family values.

I've not seen any movies where every one gets a trophy.

I've not seen any movies where any character was called terrible, terrible names because of their beliefs.

I've not seen any movies where any character's intelligence was insulted because of their beliefs.

I'm now vowing to watch two hours of HC for every house spent watching the news in hopes of maintaining a better mental balance.

Posted by Judy


IWatch homework all the time out of the Christmas and Thanksgiving movies and I would like to know why there's no black actress and actors on the Hallmark movies there's a lot of black people that support your Channel but we never see us on your Channel and your holiday movies that the average African Americans fall in love or have holidays or have a story

Posted by Martha Forbes


Good afternoon , I am pleased to see an increase of people of color in your movies. Please continue to integrate color for leading actors as SAmerica and Christmas is for all colors not just white people.

Posted by Melanie


I wish that you would make an app for your channel on the Roku... especially for the holiday season!

Posted by Anonymous


You display as a number for Hallmark ... IT DOESN'T WORK. I get half a ring and then SILENCE. I tried numerous times. WHY DOES HALLMARK MAKE IT SO DIFFICULT TO CONTACT THEM. Google displays the following: as Hallmarks's number ... lots of prerecorded messages BUT NO WAY TO LEAVE A MSG OR SPEAK WITH ANYONE. WHY DOES HALLMARK MAKE IT SO DIFFICULT?!Do they think they are too popular they don't need customer feedback?

Posted by trish


do you seriously think all of us want to watch christmas movies 24 hours a day for 2 months solid, NO WE DONT, I love Christmas but I also love, One man standing,the middle,golden girls and Frasier,so when you start your Christmas movies which most are just not that great, (you try so hard that you over do)I just switch to different channel while you do this. It saddens me to think you would want to change so many of us daily programs to run your movies 24/7, why dont you run them on your second hallmark channel and leave the one alone, let us have our daily shows back, this is getting irritating to go through this every year now...I want my other shows back, good thought, take "home and family" down to 1 time 1hr per day and run a couple movies then, but please dont remove "little house or Waltons either", these shows keep me going, your movies irritate me.

Posted by Anonymous


The 2015 Hallmark movie, a Christmas Melody, has a scene the disturbed me greatly. It is a short scene at the beginning, when they are driving cross country. This scene is so disturbing to me because the little girl has her feet up on the dashboard of the car. This is not a good example for anyone to see. I say this because I, also, used to do the same thing until last summer when I met one of my daughter's neighbors whose wife did they same thing on a trip from an airport to a hotel. Her legs, pelvis, back, and who-knows-what-else were broken when someone plowed into them and the airbags were deployed. Six months later she is still in a hospital bed. Her husband only suffered a couple of minor bruises in the accident. Her severe injuries were due to having her feet on the dashboard.

I never thought about how dangerous it could be riding with feet on the dashboard before, but, now that I have, I feel it is important to share the insight with you because I know Hallmark would not want to portray anything dangerous or irresponsible when filming other movies, or even when just riding in the front seat of a car.

Posted by Anonymous


Are you kidding me??? I Love Lucy is taking a break???? I watch I love Lucy everyday EVERYDAY!! I have since I was a kid! I demand it be turned back on now! Absolutely ridiculous!!! I'll never watch this channel again!

Posted by Anonymous


Hi, have always like Hallmark movies, but now they all are just too cheesy so haven't watched for while. Please make some heartfelt hallmark movies!!

Posted by Anonymous


Why in the world do you, Hallmark, find it necessary to post the very large Countdown in the lower left corner during the bulk of the movie? I, personally, find it quite distracting while trying to enjoy the wonderful programming that you have to offer. Periodically & smaller would be kinder to the customer.The customer should be equally important to you in retrspect to your clients.

Posted by Anonymous


why do you insist on startint Christmas before Halloween? It is not right and I won't watch or condone it. you should not ruin the season by exploiting it this way. Why do you have to show them 24 hours.
Show them during prime time is you must and leave the later night show alone. i certainlylost repect for you.

Posted by Anonymous


Please, please, please take off the closed-captioning. It is now on my regular television program. It is very disruptive.
Thank you.

Posted by Anonymous


Please please bring back Little House on the Prairie in the weekday afternoons!!!! Brady Bunch was great too!

Posted by Anonymous


Why one earth would you cancel Cedar Cove and then put on a show like Chesapeake Shores? I tried watching Chesapeake Shores and was so bored I had to turn it off and never tried watching it again. Yeah you take shows like Cedar Cove which had excellent actors and a great storyline and you cancel it. I only kept my cable television because of Cedar Cove. Guess who canceled their cable television.

Posted by Anonymous


Please please consider showing less of Golden Girls and I Love Lucy in the mornings. Please change it up. Please play more Home Improvement instead of just Fridays. Thank you, im a stay at home mom that takes care of my elderly grandmother and we enjoy watching Hallmark as about only 'safe' good channel but so so tired of Lucy and Golden Girls. Thanks so much

Posted by Also Anonymous


I totally agree with the person who posted on August 10th about Cedar Cove not returning. That was one of the mini series I really liked. I agree, how fair to leave faithful viewers with so many unanswered questions. It really doesn't put Hallmark Channel in a "good light" for future series. I've actually stopped watching them because of this. I got disgusted. I hope Hallmark will reconsider. Also, I'm not real happy with Hallmark at this time. I've sent 2 emails to them asking about the return of Cedar Cover and I did not get a courtesy of a response. I called the toll free number for them too and only got a message to go on their website and it would not let you leave a message. Not very good customer service Hallmark.

Posted by Anonymous


I just found out that Cedar Cove won't be returning for Season 4. I am soooo disappointed as this was one of my favorite shows & I watched it every week! It wasn't very good to leave faithful viewers with so many unanswered questions! Please reconsider your decision! A movie at least tying up the loose ends would also be much appreciated until you make the wonderful decision to return this series to your current offerings.

Posted by Anonymous


I've asked and asked you all to play Mystery Woman: Snapshot, but you never do. Why? That is my favorite Mystery Woman Episode. You play all the other episodes. Please add this to your schedule.

I've also asked that you show Matlock: The Fatal Seduction.

Please play these two shows. Thank you!

Posted by Anonymous


Please pass to appropriate persons. Shame on you for losing Christina Ferrari!!!Ageism is alive and well on Home and Family. If I wanted to watch airheads I would watch Wendy or the view!!!!Debbie was fine at what she DID...not as cohost. I have now boycotted all Hallmark shows as well as the stores. You won't care but itis important to me. I will miss the show at first but will forget about it as you have Christina. Shame on you all. Karma will come back to all of you...money is a very evil thing. Sometimes you have to do what is right and take a stnd and not be pc. You sleep better at night doing the right thing..bring her back!!!!!

Posted by Lilly


I've been looking forward to watching new season of Cedar Cove since watching the very last epidode which I thought was only the season finale. Not the ' final episode'. I've been waiting and getting so excited as time grows near for new season. What a let-down and shock to learn its been cancelled. Hallmark at least owes us an ending. I see Hallmark Channel ratings dropping.
I'm sure my comment doesn't make a difference but it saddens me

Posted by Anonymous


Just watched Cedar Cove, terrible ending. I hope you will get the cast together for an ending movie.

Posted by Carol


Hello,
I've been a fan of the Hallmark Channel for years and have a question.
It was a great move to bring Colombo back to the airwaves; not only for those who remember the original shows but for younger viewers who are enjoying them for the first time.
Please explain why you choose to repeat the same few shows rather then rotating all the episodes I was thrilled that they were available once more but now I leave Hallmark as soon as I see that the same show is being run again.
Best to you always. Carol West New York, New Jersey

Posted by Ed


The cashier at the Hallmark store on Church rd refused to wait on my daughter because she was wearing a St. Louis Cardinals t shirt is this is this the usual way Hallmark workers are trained? The worker made quite a scene.

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