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... Hosted Voice with 150 seats, Cloud Hosting in EarthLink's next-generation Miami data center, Hosted Exchange email with email encryption and email archive to protect confidential documents, and EarthLink TechCare for outsourced help desk support.
ATLANTA, May 15, 2013 /PRNewswire/ -- EarthLink, Inc. (NASDAQ: ELNK), a leading IT services and communications provider, today announced that it successfully completed the SSAE 16 SOC 2 certification for its TechCare outsourced help desk service.
0. ATLANTA, May 15, 2013/PRNewswire/ -- EarthLink, Inc. (NASDAQ: ELNK), a leading IT services and communications provider, today announced that it successfully completed the SSAE 16 SOC 2 certification for its TechCare outsourced help desk service.
EarthLink Inc. announced Wednesday that it completed the SSAE 16 SOC 2 certification for its TechCare outsourced help desk service. Launched in June 2012, EarthLink TechCare is a fully managed, customizable end-user help desk solution. SSAE 16 ...
"The efficiencies provided by One Marketplace should drive additional revenue for EarthLink by facilitating improved Customer Service and quote turn-around times, as well as an alternative route to market our on-net services. This will ultimately help ...
The online art database Artsy said it has raised $5.6 million in new investment and has added Internet entrepreneur Sky Dayton to its board of directors. Dayton, the chairman of Boingo Wireless Inc. (WIFI), joins Artsy founder and chief executive ...
EarthLink Inc., an IT and communications provider, and ANXeBusiness Corp., a provider of compliance solutions, have partnered to launch a PCI Compliance Solution with the PCI compliance validation tools needed to meet Payment Card Industry Data ...
Our differentiated blend of secured, near-ubiquitous IP connectivity, state-of-the-art cloud platforms and emerging control point technology, as well as our history of outstanding Customer Service, is now starting to be recognized by industry groups ...
Our EarthLink account team is very accessible and always responds quickly and I rely on them heavily for technical support. The service we receive sets EarthLink apart from other vendors we've worked with, and as a result I've been able to keep my ...
With employees nationwide at corporate, retail stores, a warehouse and Customer Service center, Serchuk needed a reliable hosted infrastructure that would provide the company with operational efficiencies, disaster recovery and scalability for future ...
Anyone familiar with the unglamorous circumstances of Elvis Presley's passing might agree he needed a little more fiber in his diet. That would've been the case if 'the King' was of this generation, as the state he called home is pretty well wired ...
... specific platform. "In nine out of the 10 meetings I have with prospects, hosted PBX is what intrigues them and what they want to buy now," Niroo said. Niroo said he relies on EarthLink to provide engineering and technical support, bundled options ...
As per a warning by LCSO (Lee County Sheriff's Office) in USA, scammers are sending threatening e-mails to account-owners of EarthLink e-mail telling them they must abide by the writer's demands, thus published beach-bulletin.com dated August 10, 2012 ...
The sender, who claims to be from the “Earthlink technical support Team”, warns that if the user does not respond within seven days, he/she will permanently lose their e-mail account. In an effort to confirm the legitimacy of the e-mail, contact was ...
New EarthLink Deal Lets Partners Sell Cloud Desktop Service · EarthLink Business Preps for IT Services, Hosted Microsoft Exchange Rollouts · EarthLink Business Launches Outsourced Help Desk · EarthLink Snags XO's Toplisek as EVP of IT Services ...
“When we decided to expand our ITSC organization and enhance the level of IT Services technical support across all distribution channels, Tom stood out as the ideal person to build and lead this new team," said Mike Toplisek, EarthLink executive vice ...
“When we decided to expand our ITSC organization and enhance the level of IT services technical support across all distribution channels, Tom stood out as the ideal person to build and lead this new team,” Toplisek said. (c) 2012 Rochester Business ...
Cologix Launches Partner Program · EarthLink Names 2011 Partner Chairman's Club Members · Charter Makes 'Key Structural Change' to Partner Program · EarthLink Business Launches Outsourced Help Desk · TWCBC Partner Program Growing ...
According to Toplisek, EarthLink TechCare provides the help desk functionality to ... This solution can significantly reduce the cost of providing help desk support ...
EarthLink TechCare provides the help-desk functionality to keep internal users ... This solution can significantly reduce the cost of providing help desk support ...
TechCare is an outsourced help desk. It is the latest part of EarthLink's transformation from being primarily an Internet service provider to being an IT services ...
The company faces possible integration risks, which, in our view, could prompt Customer Service issues and accelerated churn, the latter being an ongoing challenge for all companies in this space. An increase in customer churn could compress margins ...
Integra Telecom Touts Fiber Builds · StartMeeting Gets Official Launch · EarthLink Business Launches Outsourced Help Desk · Watchdog Group Slams Apple for ...
According to Mary Watson, HIM Director and HIPAA/Corporate Compliance Officer for Valley Health Services, conscientious Customer Service is the reason her organization chooses to remain with EarthLink Business for their IT Services.
Earthlink will provide a virtual help desk for all your day-to-day troubleshooting needs. This also includes maintenance for your workstations. Data Center Services. Earthlink's server support team will make sure your server space and power is managed, ...
It has also created customized solutions for 24x7 technical support, and arms its partners with its Freedom Cloud Control Panel to manage services remotely. Bostock said that independenceIT -- which sells 100 percent through the channel -- not only ...
... managed desktop support (monitoring, patch management, virtual help desk), and data center services (managed space and power). “This product suite sets the foundation for customers to participate in the next era of business information technology, ...
For more information, visit http://www.aastrausa.com or http://www.earthlinkbusiness.com. About Aastra USA Aastra USA Inc. is the US business unit of Aastra Technologies Limited, a company at the forefront of the enterprise communication market ...
Synergy's IT Solutions includes a Help Desk, Network Operations Center, and remote technical management and support across a wide range of networking and operating system platforms. In addition, EarthLink will acquire its cloud-based application ...
The IT Solution Center is comprised of a Help Desk, Network Operations Center, and remote technical management and support across a wide range of networking and operating system platforms. EarthLink has also acquired Synergy's cloud-based application ...
"The integration we've achieved with Fuse ESB is tremendously valuable to anyone who speaks with our customers and allows us to deliver great Customer Service. Clearly, integrating our systems provides faster access to data and allows us to be more ...
Longer tenured customers have a lower frequency of non-payment and require less Customer Service and technical support. The increase in cash flows from investing activities was primarily due to a change in cash associated with investments in marketable ...
Comprised of a help desk, network operations center and remote care platform, the center provides SAS-70 certified services, tiered network support and monitoring, remote technical management and support across a wide range of networking and operating ...
Synergy's IT Solution Center includes a help desk, network operations center and remote-care platform offering SAS-70 certified services, tiered network support and monitoring, remote technical management and support across a range of networking and ...
FierceTelecom Editor Sean Buckley recently sat down with Desai to talk about his Customer Service philosophy and the moves EarthLink is making to achieve its business services goals. On the Hot Seat.
FierceTelecom Editor Sean Buckley speaks with Desai about EarthLink Business' Customer Service philosophy and how it's building and expanding its service platform organically and through targeted acquisitions. Article.
Based in EarthLink's Atlanta office, Frederickson will oversee the national account business unit's service architectures, pre-sales support, and ongoing Customer Service initiatives. Frederickson comes to EarthLink with plenty of experience managing ...
The company has been providing Internet access and communications services for decades and has earned an award-winning reputation for both outstanding Customer Service and product innovation. EarthLink Business™ provides managed services, IT security, ...
The company has provided Internet access and communications services for decades and has earned an award-winning reputation for both outstanding Customer Service and product innovation. Its EarthLink Business TM division provides a full complement of ...
EarthLink's total sales and marketing, operations, customer support, and general and administrative expenses for the second quarter of 2011 were $113.8 million or 31% of revenue. Second quarter of 2011 net income was $6.5 million, or $0.06 per share, ...
The company has provided Internet access and communications services for decades and has earned an award-winning reputation for both outstanding Customer Service and product innovation. Their EarthLink Business(TM) division provides a full complement ...
Operating in the industry for decades, the company has earned distinction for both outstanding Customer Service and product innovation. Under its EarthLink Business brand, the company provides voice, data, cloud computing, mobile and equipment services ...
The company has provided Internet access and communications services for decades and has earned an award-winning reputation for both outstanding Customer Service and product innovation. Their EarthLink Business™ division provides a full complement of ...
In order to assist the Federal Emergency Management Agency or FEMA's disaster response efforts EarthLink installed the Marshall County Mobile call center. The company also delivered 27 VoIP mobile phones in Anniston to serve as a temporary solution as ...
EarthLink installed the Marshall County Federal Emergency Management Agency (FEMA) Mobile call center to support FEMA's disaster response efforts. After a Friday request from the City of Guntersville, staff drove to Anniston to deliver 27 VoIP mobile ...
Other strategies in the sector have involved the improvement of Customer Service. By improving often difficult call center interactions, some companies believe easier to use and more efficient Customer Service will give them a competitive edge. ...
EarthLink Carrier will also have the opportunity to build on its market value with an ongoing commitment to network reliability, excel in Customer Service and be able to maintain financial stability to support the growing capacity demands and ...
EarthLink Carrier will create value with an ongoing commitment to network reliability, Customer Service excellence and the financial stability to support the growing capacity demands and connectivity needs of large carriers, while also providing ...
Beginning with a move of One Communications Corp's Rochester operations from HSBC Plaza to a new local headquarters in Alexander Park, Earthlink Inc. plans a $12 million investment in its Rochester operations over the next several years, Earthlink ...
As a leading provider of Internet services, Web hosting and software, EarthLink is always looking for ways to thrive in a competitive ISP market and simultaneously deliver outstanding Customer Service to its global network of customers. ...
