Find the latest Comcast news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Nielsen said it has reached an agreement to use data from Comcast's set-top boxes in its local TV ratings service. At a time when big data is becoming a bigger part of audience measurement, Nielsen now has access to viewing information from four of the ...
PREVIOUS: Comcast's internet service, Xfinity, reportedly experienced outages across the country Monday. The user-generated map at Downdetector.com showed outages in cities including Knoxville, Boston, Chicago, Seattle and San Francisco. The site began ...
Down Detector's user-generated outage map shows reports lighting up across the country. The same site shows a massive spike in reports just after 10 am Pacific. Down Detector is also showing a similar spike in reports for Level 3, one of the Tier 1 or ...
UPDATE, 4 p.m.: Comcast Cares tweeted that the issue has been resolved, and Internet speeds for most of its customers should be back to normal. Internet issues should now be resolved for almost all customers. We apologize for the inconvenience & thank ...
Internet service for Comcast and other internet service providers appears to be out or intermittent across many parts of the U.S. on Monday afternoon. DownDetector shows the outage affecting multiple markets across the nation. In the Denver area ...
If you rely on Comcast for your internet service, you probably know that things are down in a big way for the provider. According to the consumer watchdog site DownDetector, there are more than 8,000 reports of outages across the US as of 1:00 PM ET on ...
Comcast confirmed that is it raising the maximum download speeds on three internet speed tiers across its Central Division, which includes major markets such as Chicago, Detroit, Atlanta, Jacksonville, Nashville and Miami. Among the changes, the ...
And this weekend USA Today reported that CNBC, once the premiere business channel in the nation, has lost its perch to Fox Business News, now the No. 1 rated channel for finance. Mr. President, kudos for having the guts to stand up to Comcast and NBC.
Fox Networks Group has begun selling advertising in the video-on-demand content from its channels that is addressable on an individual household basis through Comcast Cable set-top boxes and streaming via Hulu. TV networks are looking for ways to ...
Denver -- At its annual awards luncheon here Wednesday, SCTE•ISBE honored Comcast Cable's Ed Marchetti as the organization's Member of the Year, while two other industry vets – David Fellows and Dr. Rickey Luke – were inducted to the SCTE•ISBE Hall of ...
... Food Network, TBS, TNT and USA. The $10 “kids and family” add-on offers Cartoon Network, Disney Channel, MTV, Nickelodeon, and TLC. (See bundle charts below). And the $30 “Sports & News” add-on includes top cable news stations plus ESPN's channels ...
There's also a $15 entertainment bundle that includes AMC, Comedy Central, USA, A&E, TBS, TNT, Discovery, and Food Network. A $10 “kids and family” pack will add Nickelodeon, Disney Channel, Cartoon Network, MTV, and TLC to your channel list. You can ...
The $15 monthly “entertainment” pack includes A&E, AMC, Comedy Central, Discovery, Food Network, TBS, TNT and USA, while the $10 “kids and family” option includes Cartoon Network, Disney Channel, MTV, Nickelodeon and TLC. HBO or Starz are ...
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Pack was probably referring to a $350 million commitment made by Comcast in 2015 to improve its Customer Service reputation. The Voice also interviewed Philadelphia City spokesman Mike Dunn, who said the cable company is merely trying to uphold its ...
Comcast has acquired Stringify, an Internet of Things tech startup that helped the cable operator develop xFi, a cloud-based home WiFi management platform that was launched earlier this year. RELATED: Comcast Tacks On xFi Features. Stringify announced ...
Business customers can call its Customer Service line at 1-800-391-3000. As of Monday, nearly 900,000 cable customers were without service in Florida. That number includes a number of Internet providers, not just Comcast. A Comcast spokeswoman said ...
Across Florida, Comcast has repaired more than 12,000 lines brought down by Hurricane Irma. Yet on Friday afternoon, some Treasure Coast customers still were without service. In many cases, customers are regaining services as soon as power is restored ...
Looking to expand its opportunities in the commercial services sector, Comcast Business this week launched ActiveCore, a software-defined networking platform that, it says, will help its customers manage their networks across multiple locations while ...
Direct-to-consumer streaming, for the first time in 2017, offers a viable alternative to traditional MVPD (cable and satellite) dominance. This shift has been anticipated for a decade. The flood of new and varied streaming services - in the past year ...
The company said in a statement, Tuesday, Oct. 11, 2016, that it's been working to improve Customer Service and that the problems uncovered by the FCC stemmed from “isolated errors or customer confusion” rather than Comcast intentionally mischarging ...
A handful of media stocks took a dive on Thursday after Walt Disney Co. DIS, -0.54% warned that the media and entertainment company's 2017 earnings would be "roughly in line" with last year, and Comcast Corp. CMCSA, -1.15% management told investors it ...
Comcast has set its sights on “owning the home,” said Matt Strauss, executive vice president of Xfinity Services for Comcast Cable, at a financial conference today. Strauss cited an example of how that Comcast strategy might be implemented: People ...
Among distributors, Liberty Global shed 3.8% ($1.30) to $33.06; Altice USA dipped 3.4% ($1.04) to $29.25; Cable One was down 2% ($15.29) to $739.12 and Charter Communications DIPPED 1.7% ($6.86) to $395.64 per share. Satellite TV service Dish ...
NBCUniversal named Comcast executive Kavita Vazirani to oversee a new research group that will focus on the company's ad sales research, insights and data capabilities across all platforms. Vazirani, who had been senior VP of media strategy and media ...
Our analysis spans the top 10 cable, satellite and telco operators—AT&T, Comcast, Charter, Dish, Verizon, Cox, Altice USA, Mediacom, WideOpenWest and Cable One. We mainly looked at the last six quarters, with an emphasis on the just-completed second ...
After suspending operations temporarily in Houston amid the devastation caused by Hurricane Harvey, Comcast announced Wednesday that it has begun the assessment and restoration efforts in the region. That effort in the Greater Houston area includes ...
Comcast has won an Emmy Award for Technology and Engineering for its Xfinity X1 Voice Remote, marking the third Emmy the company has won related to technology that runs the operator's X1 platform. The Emmy for "Contextual Voice Navigation for ...
Comcast may be best known as a cable company, but it is banking on remote-controlled door locks and cameras as well as other “smart-home” offerings to accelerate its growing home security business. The push to diversify comes at a time when more U.S. ...
For a reference point, Yong noted that when Hurricane Sandy hit the Northeast in 2012, Cablevision Systems Corp., since acquired by Altice USA Inc. (ATUS) , gave customers $33 million worth of credits and booked about $109 million in storm-related costs.
Shardea Harrison (l.) looks on at her 3-week-old baby, Sarai Harrison, being held by Dean Mize as he and Jason Legnon use his airboat to rescue them from their Houston home as Hurricane Harvey dropped record levels of rain on the city. Photo by Joe ...
Comcast has dabbled in the energy and electricity market before, but through a new partnership announced today, the company is now committing to a years-long plan of cozying up to the power utility sector. More specifically, the cable operator has ...
Activision-Blizzard and Comcast have struck a deal to give the cable giant's 23 million customers early access to Call of Duty: WWII. Subscribers to Comcast's Xfinity internet service will automatically have access to the game's upcoming multiplayer ...
Grace Shannon, a Detroit grandmother, received an unexpected gift today, a new laptop computer, from her cable company. It was handed to her — and dozens of other seniors — by six-time Olympic medalist Jackie Joyner-Kersee. "Ew, wow!" the 67-year-old ...
The new Comcast Technology Center will complement and rise above the Comcast Center. Image source: Comcast. An inspection for possible cracks in metal being used near the top of the new Comcast Technology Center in Philadelphia isn't expected to ...
Nearly three months after it first started rolling out, Comcast has now officially completed its release of Xfinity Mobile. The mobile phone service is available in all of Comcast's service areas, both through retail stores and online at XfinityMobile ...
Comcast says the FCC should deny the carriage complaint lodged by The Word Network and prevent it from being refiled. That is according to Comcast's official-- 51-page--response to the complaint, which the cable operator filed with the FCC's Media ...
In recent trade; Comcast Corporation (CMCSA) snatched the consideration from Investors, when its current damaging picture was seen that is promoting bad performance. The stock price is showing discouraging image with current unsupportive move of ...
Leadership changes are afoot at Comcast Technology Solutions, a division focused on multiscreen video distribution and advertising technologies and services. Comcast confirmed that Matt McConnell, formerly SVP and GM of Comcast Technology Solutions, ...
The phone call seemed suspicious. Caller ID said it was Comcast on the line but the number was unlisted. The voice mail the caller left inquired about sending a technician to the reader's home to fix a problem he didn't even know he had. Figuring it ...
Comcast has unleashed another batch of changes and enhancements, with a focus on new functionality, to its cloud-powered X1 guide for set-tops. Among the additions are a Notification Center that relays new account-related info to the TV screen, and a ...
Amplifying its role as an aggregator of aggregators, Comcast is testing a new feature for its X1 platform that collects, surfaces and presents all of the premium channels and a growing mix of subscription VOD services that are available from the cable ...
FX+ subscribers will receive access to ad-free versions of all current FX and FXX shows, like Atlanta and The Americans. FX. Share. By Jason Lynch. |. August 7, 2017. Share. FX has become the second major cable network this summer to partner with ...
According to its latest quarterly earnings, Comcast has more than 25.3 million high-speed internet customers in the US. 25,865 of the 67,627 complaints were over Comcast TV service issues. Since 2015, Comcast has increasingly seen its TV subscribers ...
FX will launch a new premium commercial-free video on demand service on Comcast Sept. 5 that will cost subscribers $5.99 a month. FX+ will give subscribers access to all episodes of current original shows on FX and FXX as well as shows that aired on FX ...
Telestream, a maker of digital video tools and workflow solutions, said it has appointed Chris Drake as VP of business and corporate development. Drake, who reports to Telestream CEO Dan Castles, joins the company from Comcast Technology Solutions, ...
Five of the largest U.S. pay-TV providers posted subscriber losses during the second quarter as younger viewers increasingly cut the cord and moved to "skinny bundles," or cheaper packages with select channels, and Internet streaming services like ...
The problem started when her email suddenly locked up at the end of April. Gray says the first Customer Service rep she contacted told her the email address she's had for nearly 15 years, was not her email address. "He hung up. And right after that ...
A short explainer video all about gigabit video. Video by Jordan Fenster / The Journal News. parked-Comcast-truck.jpg. Comcast trucks are parking outside the company's Westford, Massachusetts operations center in this Sept. 17, 2015, Associate Press ...
Comcast took a hit Tuesday after influential media analyst Craig Moffett downgraded the cable sector to “neutral,” adding that most of the distribution stocks have either passed or are coming increasingly close to his 12-month price targets. Comcast ...
