Find the latest Cisco news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Cisco reported that overall recurring revenue continues to grow as customers look to new ways to better manage their data center infrastructures. By Joseph F. Kovar May 16, 2018, 06:58 PM EDT. Steady product revenue growth, which led to a solid uptick ...
Further, the company offers a distributed file system for hyperconvergence that enables server-based storage systems; service provider video software and solutions; and technical support services and advanced services. It serves businesses of various ...
Global Customer Experience Management Market Research Report analyse recent Customer Experience Management market trends, development prospects, ...
The Global Integrated Building Management Systems Market Report 2018 presents an in-depth assessment of the Integrated Building Management Systems including technologies, key trends, market drivers, challenges, standardization, regulatory landscape ...
The signs were clear before Cisco announced the sell-off of its Service Provider Video Software Solutions business earlier this week. In fiscal year 2017, Cisco managed to stem the unit's losses somewhat over time, but revenues still dropped ...
Cisco wants to help cloud operators monitor and orchestrate Kubernetes containers, integrating the open source software AppDynamics and CloudCenter services, the company announced Tuesday. Kubernetes is currently being deployed in development ...
Cisco is shrinking its service provider operations with the sale of its Service Provider Video Software Solutions (SPVSS) business, which is, in effect, the NDS business it acquired in 2012 for $5 billion. (See Permira to Buy Cisco's Service Provider ...
NEW YORK -- Verizon, along with Cisco and Juniper Networks, is using software-defined networking (SDN) technology to combine all of its existing service edge routers for Ethernet and IP-based services onto a single platform, improving the operational ...
The networking giant is offering its routing portfolio on a subscription basis. The offering follows the introduction of its subscription-based Catalyst 9000 series of switches a little less than a year ago. By Matt Brown April 17, 2018, 05:14 PM EDT ...
The U.S. Computer Emergency Readiness Team says Russian state-sponsored hackers are attacking networking devices, including Cisco Smart Install Client, to gain login credentials, modify device firmware and redirect traffic. By Mark Haranas April 17, ...
Analysis Thirty-four technology companies inked a "Cybersecurity Tech Accord" on Tuesday which they said represents "a public commitment … to protect and empower civilians online and to improve the security, stability and resilience of cyberspace".
Gong.io's technology automatically records sales calls and videoconferences, transcribes them, and then uses AI and machine learning to analyze hundreds of data parameters within each call. By Mark Haranas April 16, 2018, 10:16 AM EDT. Cisco Systems ...
Cisco and Juniper are stepping up their cloud security rivalry, fleshing out their competing cloud security services with new capabilities, extending from the public cloud to private cloud and on-premises infrastructure. Cisco Systems Inc. (Nasdaq ...
'As we've realized that we want to be a software and subscription-based company and expand this opportunity, we want to decouple our software pieces from our hardware pieces,' says Yogesh Kaushik, senior director and Tetration product manager. By Matt ...
Cisco might be turning itself into a software company, but that's a slow process, and in the meantime, the router giant still has hardware on the roadmap. This week at YetAnotherConference™ – the MPLS+SDN+NFV World Congress in Paris – Cisco ...
Cisco switches at data centers located in Iran and Russia became the target of hackers this Friday. Reportedly, Cisco devices were hijacked through the exploitation of their Smart Install feature. After attacking the vulnerable switches, hackers ...
The study is segmented by Application/ end users Bank and stock account balances and transfers, Surveys and polls, Office call routing, call center forwarding, Simple order entry transactions, Selective information lookup (movie schedules, etc ...
Global Contact Center Market Size, Status and Forecast 2025 provides Market information about industry Top Key Players, Countries, Type and Application. This Contact Center Industry report also states Company Profile, sales, Contact Center Market ...
Ever since it was founded in 1984, Cisco has thrived by selling Internet switches and routers that inseparably combine its hardware and software expertise. It has persisted with this lucrative arrangement despite mounting industry pressure for software ...
Cisco has taken a long, hard look at the biggest bullet in its kit, and bitten down: the company has announced it will separate its router and switch software from the hardware that hosts it. The “kill-your-darlings” decision is in response to demand ...
SAN FRANCISCO (AP) — Internet gear maker Cisco Systems Inc. announced Monday that it will donate $50 million over five years to address the growing problem of homelessness in California's Santa Clara County and is encouraging other Silicon Valley ...
Please contact Customer Service. CLOSE. Fish says the top five software-defined WAN vendors in market share are VMware (VMW), Aryaka Networks, Silver Peak, Cisco and InfoVista. VMware acquired VeloCloud in late 2017. "(Software-defined) WAN is likely ...
A Cisco executive told members of Synnex's Varnex community that a software-first mentality provides channel partners with improved flexibility, margins, and, above all else more stickiness with customers. By: Joseph F. Kovar March 20, 2018, 06:35 PM EDT.
Cisco's pullback to its rising 50-day moving average should provide “strong technical support,” while offering an attractive entry point for investors, Perry commented. He recommended buying shares of the “big-cap tech leader” within the communications ...
Last week, we noted the re-emergence of a sleeper technology, Information-Centric Networking (ICN). we've now learned that Cisco's been hard at work on it: Switchzilla has unveiled a trial implementation with Verizon. ICN associates content with names ...
Dialpad has launched call center, a new and modern take on call center software. Release. > Cisco's Rowan Trollope said securing the internet of things can be a smooth transition for companies used to securing traditional networking. ZDNet article ...
Cisco unveiled two SD-WAN solutions, Cisco SD-WAN vAnalytics based on Viptela technology and Meraki Insight. The new WAN monitoring products will help differentiate partners offering managed SD-WAN solutions, according to the San Jose, Calif.-based ...
HDFC securities to extend its services on Google Home, Google Assistant and Amazon Alexa / Only 1 pc of CIOs point out blockchain adoption within their organizations: 2018 CIO Survey / Pega pushes Customer Service with expanded AI and virtual assistant ...
The distributor's new "Driven" program aims to help solution providers win new wireless business through a collection of training, marketing and support resources. By Alec Shirkey March 05, 2018, 09:00 AM EST. D&H Distributing is rolling out an ...
Teradata (NYSE: TDC) today announced it is working with Cisco on a digital transformation solution with a focus on smart cities and communities. Combining the merits of Cisco's IoT platform, Cisco Kinetic for Cities, with the Teradata Analytics ...
In Peru betreibt das Unternehmen auch Festnetz- und Call-Center-Aktivitäten und führte im Oktober 2014 die Marke Entel Peru für den Bereich ‚Mobile Operations' ein. Entel verfügt über das modernste 4G-Netzwerk Lateinamerikas und bietet ein optimales ...
If they have a very strong alignment with some of the areas with technology point of view or from a customer support segment that they are targeting, then we even look at investing in them and getting them on board, like we have done with couple of ...
MUMBAI: Reliance Jio Infocomm (Jio) along with its technology partner Cisco, won the “Best Mobile Operator Service for Consumers” award at the Global Mobile (GloMo) Awards 2018 at Mobile World Congress (MWC). In addition, the company's JioTV app won in ...
... může být významným přínosem pro prodejní aktivity Cisco i Apple v oblasti kybernetického pojištění. AON nabízí své odborné služby v oblasti pojištění rizik, penzijního a zdravotního pojištění. Jeho 50 000 zaměstnanců působí ve 120 zemích, kde ...
Cisco will assist TSPs to simplify their mobile network operations to roll out 5G targeting the monetization from new services. Cisco will be automating configurations, monitoring, self-learning and self-healing networks. Self-optimization will also be ...
SAN FRANCISCO — Cisco Meraki has lifted the curtain on a second generation of security cameras from its MV Series. When first brought to market more than a year ago, the MV lineup was billed as offering advanced architecture that placed video storage ...
HIGH POINT, N.C., Feb. 21, 2018 (GLOBE NEWSWIRE) — NorthState Technology Solutions, a secure cloud and IT solutions provider, has added Cisco Meraki as a Service (MaaS) to its line of business offerings. Cisco Meraki is a cloud-managed solution that ...
NEW DELHI: Cyber attacks in the country caused financial damages to the tune of about USD 500,000 to India companies in the last 12-18 months, says a study. "...more than half of all attacks resulted in financial damages of more than USD 500,000 ...
Serving up a potential breakthrough that could factor heavily into cable's future deployments of small cell networks, CableLabs and Cisco Systems said recent tests of a proposed technique called the “Bandwidth Report” (BWR) prove that super-low ...
Cisco is the latest big U.S. firm to announce that it will bring its overseas profits home, in order to take advantage of the one-off lower tax rate for repatriated earnings that was included in last year's tax reform. The networking equipment company ...
It's no secret that Cisco Systems is an expert on smart city deployments (just check its Smart Cities Blog, recently featured on StateTech's must-read blogger list). For several years, the company has been partnering with cities across the country to ...
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Cisco Systems has wrapped up its $1.9 billion acquisition of BroadSoft, a deal that will broaden Cisco's portfolio of cloud calling and contact center products. Cisco is paying $55 per share, in cash, for each share of BroadSoft. Cisco expects the ...
"Microsoft acquired Skype, and we've never seen the fruition of that, and the weak point in the enterprise has been in Customer Service," Berzack said. "If Cisco can leverage their outstanding support desk and really make it work for the customer base ...
The company said there are no workarounds to fix the vulnerability, but it has issued free software updates that it says will solve the problem. By Matt Brown January 31, 2018, 03:44 PM EST. Cisco Systems says it has identified a critical software ...
Ericsson isn't the only company providing an upgrade path for Mediaroom, the IPTV platform it acquired from Microsoft in 2013. Cisco Systems is applying some competitive pressure on Ericsson as it moves ahead with a replacement program that takes ...
Scammers appear to find enterprise customer support operations appealing. Mikhail Oleg Lev, 41, of Encino, California, was charged last week with trying to fraudulently obtain two Dell PowerEdge R940 servers worth more than $100,000 as replacements for ...
PCM's existing unified communications business includes call center management, collaboration, messaging and VoIP solutions. The company reported revenue of $2.2 billion for the 12 months ended Sept. 30, 2017, making it one of the channel's larger ...
BroadSoft said Thursday (Jan. 18) that the U.S. Department of Justice and the Federal Trade Commission have given antitrust clearance for the company's pending acquisition by Cisco Systems. The clearance grants early termination of the waiting period ...
Cisco Talos, the IT security arm of the networking giant, has published a new report highlighting the range of sophisticated campaigns from just one group, which is believed to be linked to the North Korean. In the report, the researchers examined a ...
