Parties Sniffing Around Circuit City's Firedog Tech Services
Multiple parties are sniffing around the auction of trademarks and other assets associated with Firedog, the tech-support business of Circuit City Stores ...
Circuit City customer service news
Find the latest Circuit City news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
29
Jul
13
Jun
'New' Circuit City to remain online-only for time being
'New' Circuit City to remain online-only for time being Systemax, the new owner of the Circuit City brand name, has said the company will remain an online-only business for the time being, with the computer maker showing no signs of re-opening brick ...
11
Jun
Brick and Click Stores: How Circuit City Could Re-Open Its Doors
This could put Circuit City “in a different game and the perception of them completely changes'' from a bankrupted old brand to a new one committed to a high level of Customer Service. Now Systemax hasn't committed to opening even a single Circuit City ...
11
Jun
No Circuit City Stores Yet, Says Systemax Exec
Speaking on the eve of the DTV broadcast transition, Chopra acknowledged “some concern going into tomorrow,” but said the government is prepared with a call center and Web site. He added that the five-month delay cut the number of unprepared homes by ...
29
May
Relaunched Circuit City site is a triplet
Disclosure. by MadLyb May 29, 2009 7:29 AM PDT CompUSA, Circuit City...it doesn't matter, it is still TigerDirect which means slow response, overpriced shipping, and less than stellar Customer Service. by assman May 29, 2009 7:36 AM PDT by Archus May ...
26
May
Re-animated Circuit City site jerks back to life
And here's another thing to keep in mind, especially for previous Circuit City customers: On the CircuitCity.com Help page, a note explains that the site won't handle Customer Service claims for purchases made before March 31, 2009—so, if you've got a ...
26
May
Systemax Revives Circuit City Brand Online
Systemax says the site will feature low price goods, fast shipping, 24/7 customer and tech support, and user reviews and ratings of products. While demand for IT goods remains sluggish, Systemax is bucking the trend with relatively healthy growth in ...
25
May
Circuit City re-opens online store; return policy 'suspect'
According to the Consumerist, with its newly re-launched online services, Circuit City - under the new ownership - has assured broader range of selections, economical prices, speedier shipping, and 24/7 Customer Service. But, with a slight hitch - its ...
25
May
Circuit City: Back From the Dead?
A wide selection of products, good prices and strong Customer Service (though the last would certainly be debatable by some) paired with strong brand names like CompUSA and Circuit City could really make Systemax a winner.
25
May
Circuit City online store now re-opened
The new site has 24/7 Customer Service, more advanced search functions and more importantly photo and video galleries for every product in the store. Along with the purchase of the website domain and all branding, Systemax was given "customer lists and ...
24
May
Circuit City Re-Opens Online But With Poor Return Policy
The newly re-launched online retailer promises lower prices, wider selections, faster shipping, and 24/7 Customer Service. Circuit City today isn't the same Circuit City we knew before the bankruptcy. The company is now under new ownership, ...
23
May
Systemax Acquires Circuit City E-Commerce Business
The new CircuitCity.com features low everyday prices, great deals, a wide selection of products, fast shipping, world-class 24/7 Customer Service, advanced search capabilities, and enhanced content, including photo galleries and videos of thousands of ...
22
May
Systemax closes buyout of Circuit City e-commerce business ...
The new company said the CircuitCity.com features low everyday prices, great deals, a wide selection of products, fast shipping, world-class 24/7 Customer Service, advanced search capabilities, and enhanced content, including photo galleries and videos ...
20
May
Circuit City Website
According to a posting on the new front page of the Web site, New York-based Systemax says the site will feature lower prices, a wider selection, faster shipping and better Customer Service. New York-based Systemax purchased Circuit City's intellectual ...
20
May
Circuit City Website to be Relaunched
According to a posting on the new front page of the Website, New York-based Systemax says the site will feature lower prices, a wider selection, faster shipping and better Customer Service. New York-based Systemax purchased Circuit City's intellectual ...
11
May
What really killed Circuit City
Circuit City didn't fall apart because of competition or the economy, he argues -- they just had terrible customer service. Smaller electronics retailers such as B&H are weathering the storm just fine, Spolsky writes, because their service isn't just ...
10
May
Did Bad Customer Service Doom Circuit City?
By Carey , 10:00 AM on Sun May 10 2009, 275 views Best-practices guru Joel Spolsky thinks Circuit City imploded because of their terrible Customer Service, not any "recession" or "macroeconomic conditions" nonsense. To prove his point, ...
16
Apr
Best Buy Taking Staffing Lessons from Circuit City?
As a people-powered organization, Best Buy invests heavily in discovering and training employees in Customer Service, product knowledge and financial acumen. As the store employees are closest to the customers, the company relies on them for their ...
16
Apr
Circuit City Retaining Streambank For Intellectual Property Asset Sale
In addition, the Company will also be contemplating the sale of other intellectual property assets, such as firedog (SM) intellectual property assets, Circuit City's installation and technical support service, and TradingCircuit.com, the company's ...
16
Apr
Best Buy staffing move likened to failed Circuit City
A sales representative talks to a customer in the flat-panel television section of a Best Buy Co. store in Orem, Utah, U.S., on Wednesday, March 25. (Bloomberg News: George Frey). Recent changes to Best Buy's store-staffing plans should save the ...
14
Apr
Circuit City May Rise From Dead
By scooping up the brands of dead electronics retailers, Systemax is betting that shoppers have short memories - at least when it comes to Customer Service. But do they really? Yes, consumers prefer a household brand they've heard of, but they also ...
14
Apr
hhgregg Renews Circuit City Promo
“We are extending this discount as a way to demonstrate hhgregg’s superior Customer Service and to assist those who may still hold gift cards or credit cards from Circuit City,” said marketing VP Jeff Pearson. “We realize that many customers still have ...
14
Apr
hhgregg Offers $50 Discount for Circuit City Gift Cards or Credit ...
“We are extending this discount as a way to demonstrate hhgregg’s superior Customer Service and to assist those who may still hold gift cards or credit cards from Circuit City,” said Jeff Pearson, vice president of marketing at hhgregg. ...
08
Apr
Best Buy takes over Circuit City cards
Cardholders of the Circuit City store card received news in March from Chase indicating they could use their now-defunct cards at Best Buy locations. However, experts say, the letters don't inform customers that they could damage their credit reports ...
09
Mar
Best Buy Gets Upgrade Following Circuit City Shutdown (BBY)
The stock has technical support in the $17-18 price range. If the shares can build up some momentum on this call, we see overhead resistance around the $30-31 price mark. Best Buy (BBY) is not recommended at this time, holding a Dividend.com Rating of ...
06
Mar
Circuit City: Going, Going Gone
At the same time, the retailer also shut down its Web site and call center. When it began liquidation, Circuit City had approximately 34000 US employees. "We had hoped to be able to emerge from Chapter 11 bankruptcy protection as a stronger, ...
03
Mar
Former Circuit City exec named to head up e-commerce at HSN
16 in the Internet Retailer Top 500 Guide, as well as its catalog and call center. Circuit City is now in the process of going out of business. Bradley previously worked for credit card company Capital One Financial Corp. and at the McKinsey & Co. ...
16
Feb
Circuit City name might survive
... the shopping experience by providing chat rooms for customers to discuss their purchases or a place online to talk to customer-service representatives. ...
11
Feb
HHGregg Comes To Tampa As Circuit City Leaves
HHGregg prides itself on Customer Service and pays its salespeople on commission, rather than by the hourly wages that some of its competitors use, ...
05
Feb
American TV & Appliance to assist customers owning Circuit City ...
"At American, one of the hallmarks of our success has been our superior Customer Service," said Paul Kollberg, Vice President/Electronics Marketing at ...
05
Feb
Circuit City Bankruptcy Media and Customer FAQ
Circuit City's Web site and call center have been shut down, at least for the time being. Please feel free to check back from time to time for updates. ...
30
Jan
hhgregg to honor Circuit City gift cards, service warranties
To arrange a service appointment, customers can call hhgregg's Customer Service line at 800-284-7344. The retailer has locations in 11 states, ...
28
Jan
Zip Express Installation Eyes Firedog Customers Stranded by ...
ZEI officials also say their nationwide network of more than 16000 CE-certified installers provide installation and Customer Service support, ...
26
Jan
hhgregg to Provide Assurance to Circuit City Customers Concerned ...
Customers wishing to arrange service can call hhgregg's toll-free Customer Service center at (800) 284-7344 (or 800-28-GREGG) for an in-home appointment, ...
26
Jan
Retailers, Suppliers Vie For Circuit City Share
“At hhgregg, we want to assist those who may be impacted by other retailers’ store closures, and demonstrate our dedication to superior Customer Service,” ...
26
Jan
Zip Express Installation Woos Circuit City Firedog Customers With ...
Zip Express Installation's nationwide network of more than 16000 CE-certified installers provide expert installation and Customer Service support including ...
26
Jan
How Do I Use My Circuit City Extended Warranty Now?
When Circuit City finally went pining for the fjords, we all understood that their extended warranties and service plans would remain in effect. Assurant Solutions, the company servicing these plans, came right out and said so last week (warning: PDF ...
22
Jan
Circuit City details upcoming reductions in staff
An additional 342 will be eliminated from its call center near Thalbro Street. The E-Commerce division, which manages the chain's Web site operations, ...
20
Jan
Circuit City's death traced back to layoffs
Many went to Best Buy, which consistently ranked higher in Customer Service scores in recent years. "Circuit City miscalculated when they decided that price ...
19
Jan
Analysts: Best Buy, Wal-Mart Winners in Circuit City Shuttering
... said Wal-Mart, e-commerce and other discounters aren’t burdened with Best Buy’s vaunted level of Customer Service and/or unique product offerings. ...
19
Jan
Understanding Circuit City's "End Of Days" Return Policy
If i didn't insist that the Customer Service rep try it through her terminal my return would have never happened. Whatever 30 day return policies that ...
19
Jan
"Why Circuit City Failed"
This meant Circuit City’s main focus was expert knowledge and Customer Service. This is great for big ticket items like TVs, computers and sound systems. ...
19
Jan
Circuit City closing; all stores liquidating
But he gives the edge to Best Buy on Customer Service. The greatest disappointment may be in Covington Twp., home to a 1.3 million-square-foot distribution ...
18
Jan
Circuit City, I Won't Miss You
They didn't understand Customer Service 101, and that's management's fault. The unfortunate result is that 34000 Circuit City employees will soon be out of ...
18
Jan
Shoppers pay their last respects to Circuit City
“I bought a lot of stuff here because they always had the best prices and the best Customer Service. They’re closing because they can’t get the money they ...
18
Jan
Circuit City Under Siege
They're the grim reapers of failing retail chains, except they brandish going-out-of-business signs instead of scythes. And they were surrounding the Circuit City a couple of miles from my house today, which, like the rest of the company's 500+ U.S ...
17
Jan
Circuit City short-circuits; all remaining US stores to close
A: The Web site and call center will operate through this weekend. A: Liquidation sales begin as early as today and will last as long as it takes to sell ...
17
Jan
Circuit City liquidation sale to begin today
The retail website and call center were also shut down on Friday and for any customer related question or more details on Friday's announcement, ...
17
Jan
Circuit City's Vestal store to close
Robert Elliott, a Customer Service supervisor at the Parkway Plaza store, said the company hadn't given store managers details on when the Vestal location ...
17
Jan
Thousands to lose jobs as Circuit City unplugs
A. The Web site and call center will continue to operate through Sunday. A. Customers can exchange or receive refunds on products bought before Friday for a ...
