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This is one of the worst customer service departments I have dealt with in a while- particularly when customer service should be a top priority with the economy doing so poorly.
I placed an order on 11/29/10 for a book that was a pre-order and was available on 12/03/10. On December 4th, I checked the status, and it says it was now back-ordered. I was a bit disappointed and confused as to how it let me order this book without enough available. I checked the status again on 12/13 and it was still on back-order, but when I checked the borders site, it says it was available for purchase, in stock and would ship within 24 hours! I called the customer service number (which borders makes it somewhat difficult to find this number) and had to wait on hold and listen to this horrifyingly annoying same song over and over (it was a strange type of jazz, disco, japanese sounding song.) Anyway, once i was connected to someone, it was very difficult for me to understand what they were saying, and they had difficulty understanding what I was saying since they are obviously located in another country. It didn't make sense what they were trying to tell me, and they said that they would have to get someone else to look at it and they would call me back in 30 minutes. An hour went by, and the service center was almost closed, so I called them back. I had to speak to someone else and explain it all over again. Again, there seemed to be a language barrier and I could not understand what they were trying to tell me! All I got was that they would send me an email confirmation. I never got an email confirmation of whatever they were sending me, so I sent an email to their customer service. I did not get a reply via email, so I called them AGAIN. I waited on hold with that same song for ten minutes. This time the woman could understand me better and vice versa. As it turned out, they did not know when I would receive the book as a back-order status, but could cancel that order and re-process it so that I would receive it within 48 hours! I said ok, and was on the phone for over 20 minutes. Ugh. Just hope I get this darn book before Christmas!


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