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I sent in my Vado HD for repair. Waited over a month, could not reach customer support and sent many e-mails. As your site recommended, I called tech support and was told they wanted to send me a new Vado HD. I waited another two weeks and finally received a bottom of the line, not HD USED (had movies on it) Vado. Again, went through many changes and received a RMA, sent it back and am now waiting an additional month without much hope. Waiting call back from tech support. Never Again


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