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I had a delightful experience resolving my issue with Mark (Marc?) and previously with a woman whose name I don't recall. Both were friendly and tech smart! You know, like human beings working together. As customers, I think we often bring our own frustrations to the representatives and make matters seem worse tan they are. We, however, laughed a bit, shared a bit and all is well. I am happy with Att&T Go Phone for several years now as I rarely need it. Yet, I do agree~~c'mon corporations, your websites are ridiculous, a big ole ad, the robots can't "help",and your people are good: so where do you think your best investment lies, eh?


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