Posted by Kevinzon
Hi is there any American people that work for MoneyGram most of these international people can't speak correct English and I having trouble understanding them they need to go back and speak correct English
MoneyGram customer service
MoneyGram is a currency transfer agent based in Texas. MoneyGram is one of the largest money transfer companies in the world. MoneyGram provides customer support through a web page for frequently asked questions, store locations as well as phone and online support.
- How to reach a live person:
- Say "Customer Service" three times and you will get through to a customer service rep
- Hours of Operation:
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- Email:
- Customer service link:
- Main Company URL:
- Description:
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User Reviews
22
Mar
28
May
Posted by Anonymous
After 1 attempt to login on May 27, the message said I was locked out for too many failed attempts, I tried again thinking that couldn't be right, If correct, that tells me someone else tried to get in. The questions the CSA asked me to verify who I am were ridiculous. People from my past, bogus addresses and people....things you can find from people search on the internet. Instead of things like my current address or last 4 of the card I used on the acct, who I've been sending money too etc. after all the dumb questions, I was told I didn't pass the system security questions so I would have to go to a location to do do a transaction. Nearest one to me is 80 miles away! That's why I appreciated doing transactions online. Appears to me that instead of helping me, a customer with an account to get back into the account, they made it impossible by asking questions about people or places over 20 years ago. I can't even open a new account. My only option now is to use Western Union again. So, helping customers or making things easier for customers isn't money grams priority. Not 1 concern that some else may have tried to get in my account.
25
Feb
Posted by Kizzy
I will never use Moneygram ever again!!! I tried to send money to a relative and they said it was unavailable for her to receive it. So I called Moneygram and I was on hold for over 2 hours and no one ever came to the phone. The customer service at Wal-Mart called too and was on hold for a long time. Moneygram never picked up the phone for Wal-Mart customer service either. I left my number for them to call me back and they called back an hour later after I hung up the phone. Once I talked with a representative I asked for a refund on my money.
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