Posted by Ol hippie
Worst service dept of all times Mini of Kennesaw Ga. Was told in advance that my blower motor was ordered n wud b there on Monday Dec 4th...yet upon arrival NO part was ordered...i have a 2.5hr one way drive there...
Mini customer service
Mini is an automobile manufacturer from the United Kingdom specializing in small form vehicles. German car maker BMW owns Mini. Mini provides customer service with a toll-free phone number or online form submission.
- How to reach a live person:
- Speak "customer service" at the first opportunity to state an option
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User Reviews
06
Dec
07
Jul
Posted by Anonymous
I had scheduled a 7:00 AM service appointment on 7/5/16. The service station opened its gate 5 minutes after it's 7:00 AM opening time. I was the first to arrive. After 1/2 hour of waiting, I was told that my appointment was for 7:45 AM, and not 7:00 AM as quoted when I made my appointment. Service clear saw me about 7:45 AM and spent 10 minutes asking questions. I waited 30 minutes (8:25 AM) until they gave me a loaner car. Staff was friendly, but friendliness does not make up for being slow. The Escondido Mini location is very good at getting me in/out in 10 minutes. This San Diego location managed to get me in/out in an hour and a half. Unacceptable. They made me an hour late for work. The entire purpose of scheduling my appointment at this location was that it was much closer my home & work. I asked for the manager (not knowing I was speaking with the General Manager). The GM went to get the Service Manager, who came out of his office, pointed at me, and proceeded back to his office. This left a bad impression...as if I was not important enough to be addressed. Bottom line, I asked Terry, the Service Manager to have the General Manager email me a letter of apology. It's been two days and I have not had the courtesy of receiving that email. Shows me that I was not important enough. When purchasing my car, I left a good $20,000.00 as down payment and this is the treatment I receive. I still expect that email of apology from the General Manager of the San Diego Mini Cooper dealer ship. Thanks for listening. Only wish my experience was a good one.
02
Jul
Posted by Gusszapa
So I recently purchased a 2009 Mini Cooper hatchback. The car 55K miles and is funny that as soon as the warranty was over the Passenger Occupancy Mat sensor went bad, now I have the light constantly on and also the seat belt. I did some research and it appears there are many complains about this hazardous issue. As per my understanding when this sensor goes bad all air bags are affected, so for all intent and purpose if in case of an accident none of the airbags will work. I don't under how a manufacturer could be so careless with human life's.
07
Feb
Posted by Anonymous
MiniInabox is the worst site for ordering on line. Don't recommend at all. Still waiting for my order but they took money. Cannot reach customer service and no one responds to inquiries. Completely disgusted- would never use again and would NEVER RECOMMEND. Where's my money. Also won't allow me to unsubscribe even though I have tried several times.
04
Nov
Posted by Anonymous
We have a 2009 Hardtop Mini that we purchased in November of 2009. We were informed by Mini of Arlington, TX. that the sensor mat in the passenger front seat is faulty. There has been Recalls for this exact same problem for older models than ours, however informed that our 2009 is not covered under the thousands of recalls for the problem. Needless to say, we ARE NOT very happy right now about our decision to purchase a Mini Cooper and intend to advise everyone we can of this. We can only hope that nobody gets hurt bad due to this problem!