Forever 21 customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Forever 21.

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12
Jan

Posted by Anonymous


on 1/12/18 at 8:58AM

I have been on the phone with two of your representatives and both were rude, were not interested in getting me in contact with a manager. Also, they both hung up on me. Since the calls are recorded I am pretty sure you can trace them back and get proof of this. I do not appreciated the way I was treated and also the fact that no one would get me in contact with a manager or supervisor that could help me with my problem. They both were so focused on other issues that I did not have other than to listen and help me with exactly what I needed. This is unacceptable and definitely not good, great, but HORRIBLE customer service and very disappointing to me as I am a forever 21 customer. This experience makes me never want to order from you all again!!!!!!

This is the info that I had to email over to them. Absolute worst ever. Issue still has not been resolved!

19
Dec

Posted by Anonymous


on 12/19/17 at 4:41PM

I made a purchase in the Tempe AZ store and attempted to return the cheap garbage 4 items a hair bun, a cheap bunny shaped hair brush, a compact mirror, a a horribly cheap fan shaped makeup brush. I attempted to return the items in the Chandler store and it was refused due to the tags being off and opened. You cant know a product's quality without trying it out. I have called forever21 November 21,25, and 29th was told a member of management would contact me in 24-48 hours about my refund and complaint and I did not receive a call.

02
Jan

Posted by Lina


on 1/2/16 at 7:50PM

I had bought some pocky almond seed sticks from forever 21, Richmond Va ( willow lawn ) and I had bought two of these. The first night my aunt and I had ate them which made us feel so sick her and I started throwing up. We didn't assume it would be the snack we had bought, until the next day she had opened the second bag and mold was ALL over it, it had mold from the top to the bottoms of the stick, That is so sickening , To even believe I ate something with mold on it. Shows how much forever 21 pays attention to the edible items they are selling .

20
Dec

Posted by Taraambitious


on 12/20/15 at 11:06AM

The lines in Forever 21 are absolutely ridiculous the Sunday before Christmas!

01
Dec

Posted by Anonymous


on 12/1/14 at 2:15PM

This is the most sorriest online service there is, takes tooooooo long to place an order!!!!!!!!!

23
Mar

Posted by Nicole


on 3/23/13 at 11:19AM

Horrible horrible online service!! Customer service reps are not given the power to anything beyond canceling an order! I purchased over $50 and qualified for free shipping but within the hour, my daughter found something else she wanted. I called, hoping I could have it added to my current order and get free shipping. I was told I would have to cancel that order and go through the whole online ordering process again! It took several minutes to do this and when I went to check out, I realized that one of my items was showing up as twice the price that inwasnchargednin the previous order. I called again and was told that I would have to go ahead a pay the higher price and then have to call back in AGAIN to get a credit issued! I asked the rep if she would please hold the line with me so that I didn't have to go through the wait process of calling in and explaining it to another person and she refused. She said that since it was an inbound calling center that she could not sit on the phone with me for more than a minute! I said , "so, it's okay if your company wastes my time but not if I waste yours? She said, im sorry but yes. That is how it works. Unbelievable!! i tried to hurry through the order process and to keep her on the line and the next thing I know, after hitting the checkout key, my entire order disappeared!! When I told her what happened she again told me that I could call back in and that she would leave notes on my account for the next rep but that she could not stay on the phone any longer. Before I could answer she had hung up on me!!
After replacing my order, I called back in a third time and tried to explain everything I had been through with the new rep on the phone. Come to find out, the last rep had not left any notes like she had promised and there was now no way to even know who she was. The only way they keep re ord of who has helped you is if they happen to leave notes! I asked to speak to a supervisor but was told that none were available and that they would have someone call me (which hasn't happened yet!) I asked the rep if she could offer any sort of discount on my order for my troubles and was told that all she could give me was a promo code for 10% off my NEXT purchase! Really??!!!? That's insulting.
Now, to make matters worse, I got an email saying that my order is placed on hold and will be cancelled unless I call within 48 hours. I called and apparently my address didn't match the credit card on file ( I recently moved) and that there was no way they could go in and change account information, so once again I am told that I have to CANCEL my order and start all over again!! This is the most ridiculous excuse for a company so large to have such horrible, anti-customer service! Overall, i spent well over an hour, maybe two on trying to place this order. I ordered over $100 in merchandise, and was excited about my purchases, but at this point, I think I will walk away with a lesson learned. NEVER shop forever21 online!!! I'm so disappointed.

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