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Original Comment	Please monitor performances of your employees. 11/10/09 I visited branch in Forest Hills area on Continental avenue. Wanted to open 2 accounts there. Branch had maybe 50 people on line and only 2 tailors working the rest of the "crew" was very busy socializing in the lobby about personal staff. When I approach Mrs. Roberta Duarte, one of your representitives with question, if she can open one more station and help customers. She gave me a replay , wait in the line like everybody else, miss."This person not a credit for your bank, nasty, rude person.Bank of America should replace people like her.
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