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Contrary to these reviews, I actually had a positive experience dealing with the Chase customer service telephone line. I was a little confused at first when the answering machine began asking me lots of questions, as they always do, but when I stopped responding, it took about a minute till I was transferred to an actual Chase customer service representative. He was really helpful. Although he couldn't find what I was looking for regarding a past account, he helped me explore other options of research, including sending a notarized letter to Chase stating my issue and request, and going to the nearest Chase bank. He even helped me locate the nearest Chase bank. So it was an overall positive experience, although the problem wasn't solved. And now I have other options to explore. Now that's customer service how it should be. Thank you, Chase.


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