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Original Comment	I just a few days ago signed up for a free 2 week trial with Blockbuster (think it was called total access,..and I was supposed to get up to 3 videos at a time with no monthly limit)... After 2 weeks i was supposed to be billed 19.99 I believe.Well, as soon as I finished the sign-up...they tricked me with what I would call "Bait and Switch"..Asking me on screen if I'd like to change my rental plan? As there were no Blockbuster Stores nearby. I think the way they put it: "none withen 5 miles". So I clicked yes, as Id save 2-3 Dollars on my rental plan, once my free trial ended. So, Instantly they revoke my free trial! And inform me onscreen that my Billing date is the next morning August 07, When I'll be billed $17.01! I immediately cancelled my subscription, when faced with these shady dishonest practices. But to no avail, found out that Blockbuster had already stolen 17.01 from my checking account. After several email communications to customer service, complaining of this theft..they agreed to refund my money withen about a week. (Acting like they were doing me some great favor and kindness). They stubbornly refuse to reinstate my free trial...even when informed how they prompted me to change my plan. They in place of what they owe me.... have repeatedly offered me some totally "Piss Poor" Rental plan that isn't even competitive or appealing. (Without any free trial included). Iam going to phone customer service Monday, now that I've finally been able to find a phone number for them. But Iam not encouraged...given how arrogant and unresponsive they've been in my numerous e-mail exchanges with them. So, Everyone Know this: BlockBuster is totally crooked! And They dont Give a C..p about customer satisfaction! I think Blockbuster is a terrible organization,..I've tried and tried to reason with them...but they don't give an inch..even when their totally in the wrong. William R. Adams. wll9ada@aol.com
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