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I just placed a part order for my IBM server. What a painful process!! It took me over 30 minutes to place the order. Had to make 3 phone calls. I truly could not understand all the person on the other end of the line was saying. I finally discovered they were in Argentina. Why this when so many Americans are without a job? What is wrong with this picture? The first person told me the part was not available. I found a different part number to use and was told that was also a bad number. When I went back to the orginal number it was correct. I did not think the price I was quoted was correct so I did not place the order. I checked the price with my IT person and found we were incorrect on the price. I then called back and placed the order. Again I was told the number was incorrect. When I explained that the number was valid 10 minutes earlier, they found the part. I have placed my order and pray the correct part arrives in my office.

My Point: you almost lost a sale because 2 of your employees taking the order could not understand English.

I have always thought of IBM as an American company. I now question that belief.

PUT AMERICANS BACK TO WORK.


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