Flag Kmart Customer Service Review

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Kmart has the absolute worst customer service ever. I recently ordered an item online. Two days after ordering this item, someone else contacted me and said that they had already purchased the item for me. Within minutes I contacted Kmart and cancelled the order and was told that my money would be refunded in 72 hours. It was not. As of today, it has been 3 weeks and I have yet to receive my small refund. I have spoken to 8 employers, including supervisors and the all tell me the same thing 3-5 business days. They all have lied. Now mind you this is a small amount of money, less than $20 and I can't even get that back. Is Kmart that bad off? I have never been so disgusted in my life. I am a single mom with three kids who online shops to save gas. They have made no accommodations for me and basically said I will get my money back sometime this year, but no one not even corporate headquarters knows when. Also one of their supervisors said there was no way to contact corporate headquarters, because they didn't have one.
I know times have changed but enough is enough. Hard working people shouldn't have to deal with this. I am filing a report with the BBB and I don't know what my come of it but I think these type issues should be addressed. Never purchase anything online from Kmart, nobody knows anything about returns.


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