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Just purchased a Kenmore chest 7.0 freezer from Kmart. Plugged it in and after a few mins. tried to open the lid but it would not come open. I could not pry it open. I called the support line but that was as useless as my freezer with a lid that would not open. I was transferred to a tech.buy they couldn't answer my question. I was finally transferred to the Kmart dept and she was so happy that I could just take it back since I just had purchased it. Just take it back so easy when all I wanted was a simple question answered. You need to know how horrible your customer service is. Please hire some techs with a little more repair education because the ones you have are incapable or not willing to help a customer.

Thank You

Phil Clem


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