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To Whom it May Concern,





Purchase

I purchased a workstation desk and chair May 11, 2014. The chair was delivered within two weeks May 19, 2014. The desk was scheduled to be delivered May 29, 2014. On May 29, the desk was refused due to damage. The delivery man did not get a chance to unload the item because the box and desk was visibly damaged. � My husband saw the item while it was still in the container and refused it.�  He then called Samâ��s Club Online, explained what happened and Samâ��s Club was able to note it and resend the item.

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Freight issue

Two weeks later, I called Yellow freight to confirm delivery time and they reported that the trucker refused the item because the company was sending the same damaged box. The box was reported to have been the same one just re-taped.



Refund Issues begins

Second week of June, I then call Samââ?¬â?¢s Club online 1-888-746-7726 ââ?¬â?? to cancel the order due to damage and the fact that it was taking too long. I requested a refund and was told that freight had to be confirmed returned to the vendor before issuing a refund. . Needless to say today is July 15, 2014 and I have yet to receive my refund.

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I have been in contact with various representatives and ââ?¬Å?Supervisorsââ?¬Â? that assured me they will handle this situation themselves and will call me back. I have yet to receive a call from anyone at Samââ?¬â?¢s Club. Every time I called, I was told that the systems are updating, down or that they do not have access to my information. For the first four weeks of June, I have been advised that Samââ?¬â?¢s Club was waiting for some confirmation of freight before authorizing the refund.



The last two to three weeks, I was unfortunately given incorrect information. I was advised that the refund was issued, given an RA number and that I should see the credit in three to five business days. A week later I called and found myself explaining the situation from the very beginning to then be put on hold several times which would make the phone call over 20 minutes each time. � Which by the way, the last phone call made to Samâ��s Club Online was July14, 2014 was over 45 minutes. � I spoke to a Iesha who was very short and rude. She stated that nothing was issued and I needed a return ID number for a refund to be issued. She provided the ID number and said not to call back that the credit will be submitted by the end of the week. That was two weeks ago.



I called again yesterday July 14, 2014 to confirm refund. Spoke with Vanessa who actually gave me an email address to contact her. That was a first. But I again found myself going over the details from the beginning and to be put on hold several times again. I was told that the refund was never submitted. My husband called today July 15, spoke with Courtney and was told no refund yet again.



Disappointed and very frustrated

How many calls do I have to make? How many representatives and Supervisor�s do I have to speak with? How many times do I have to go over the story of me not receiving the item ordered and waiting for a refund? How many reference numbers and return authorization numbers or ID numbers are required for a refund?

When is Sam�s Club Online going to issue my refund of $319.91?



I am appalled, dissatisfied and extremely disappointed with Sam�s Club online. I went to Sam's Club Online and made my purchase. The withdrawal from my credit card notes Sam's Club. I have been contacting Sam's Club for almost eight weeks.

Why am I waiting for some vendor used by Sam's Club to approve return/refund?

You should have refunded me the money weeks ago knowing that I never received the merchandize.

I will never order online again and will make it my mission to tell everyone I know my story and not to order from Sam�s Club again.

Sincerely,

A very dissatisfied customer,

Mrs. C.T


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