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Cox customer services reps are very knowledgable about the products and current campaigns. I dont know why you people think they have some sort of magic wand they wave to make things magically work. They are the ones that have to give you the bad news, so stop taking it out on them, when it is not their fault, also they are pressured into quick call times so its not their fault when you have to wait on hold for 30+ minutes to talk to someone. they are trying their best to get customers off the phone to ghet everyones issues fixed. Yall need to calm down and maybe stopputting so much importance on cable and internet and go out and read a book or something, jeeze.


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