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I was treated very rudely borderline racially discriminating by a Hertz employee at hertz in glendake az by the name of Aya Sanipe. When I got there I explained that my bank had made a mistake and cancelled my debit card so I had my old one, cash and a temporary card she said thats fine after doing all the paperwork she said she needed to verify with my bank that I was telling the truht. Well she not only talked to the bank and they verified my account & story she said she had to think about it after witnessing the way she mistreated every spanish speaking person one asked to speake to a hertz employee that spoke spanish she said that hertz did not have no spanish speaking employees in the area , and then she started treating them like retards saying that they had to call such and such number then se remembers that the area manager spoke spanish and that he would be the only one to talk to them when he called back. I was still waiting for her to finish my rental I was speaking in spanish to a couple that had been in a car accidente and that they wher gettig screwed by the insurance company. Well after about more than an hour she says she has to ask her mgr and this after all of the last customers where sent off by her with out the courtesy she was giving the english speaking people, I asked for her mgr name and hers she asked why and I said that she was not right trating people that way she said she had to lock the door company policy I was not even all the way out when she pushed the door closed on me. I could understand if I was the only one that felt and was treared unfairly by her but she did not try to helo us and didnt have time I am a repeate customer and I have been renting from firefly, thrifty and hertz and I have not complained but this is awful and she ruined my familys holiday by her actiones I am complaining to see if its your companys policy to treat people by their language and being hispanic I still canot belive that in this day and age a big corporation like hertzs allows their employees to be racist


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