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I Have Been A Quicken User Since The Mid 80's And It Has Worked Well For Me Until I Downloaded 2013 (which I Did Not Need At All...but The Threats From Quicken That I Must Purchase 2013 Won Over. It Has Been A Nightmare. 3 Times This Week I've Been Trying To Get Help With My Downloads From The Bank And The Bank Is Not The Problem. It Is Totally The Issue With Quicken And There Is No Person To Talk To...some Online "chat" From Someone Who Hardly Knows English. I Am Very Very Unhappy With The Total Lack Of Customer Service....no Way To Contact By Phone. It's A Mess And If There Was Another Company I Could Go To For My Bank Downloads I Would Do It In A Minute. I Feel That Intuit Has Total Disrespect From Their Faithful Customers. I've Just Been Through 4 1/2 Hours Trying To Get Problem Solved.


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