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Back in March I purchased portable DVD players for my vehicle. When I opened the box the only charger that was in it was the home charger not the one for the vehicle. I was going to return it to the store for an exchange but contacted the customer care number and they advised me that they could take care of my issue. I twice sent off copies of my receipt and was told things were being taken care of.
After nearly two months and numerous emails I finally got a reply. It was the customer service agent I had been dealing with contacting me with a contact number for customer support to call. So after two months the only response I got was to pass the issue off. And now it's too late for me to return the item to its place of purchase.
I called the customer support number and dealt with a gentleman there who asked if I had a copy of the receipt. I told him yes and went to Get it. After a very short period of time he asked me on the phone if this was going to take long.
I just feel that dealing with customer support through RCA has been very difficult and time-consuming. I feel as though I have been treated with disrespect and made to feel that customer care is very low on RCA's priority list. It will definitely influence my purchases in the future.


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