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Rogers service here at our house has been extremely slow. I called today because my daughter received an email from Rogers stating that we were over in our usage. I wanted to increase to unlimited. Rogers did not send ME the email as the primary person responsible for the account and I therefore wanted to have a credit. The individual on the phone was unable to problem solve this for me and couldnt tell me who I could speak to about this. He said he can change my usage but cant credit my account. I asked who would know...he said he didnt know. I asked if he had a billing department. He told me he was billing. I suggested a supervisor. He said he didnt know what that would do. I asked for a supervisor again. I am currently on hold waiting and I am disgusted by this type of service. There is a solution to every problem. His name is Aaron. His tone of voice to my inquiry was interpreted by me as "really are you kidding me, what do you expect me to do" Listen to it as it is taped. it is currently 12:18 pm on Saturday June 14.


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