Flag Sony Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I purchased my very first gaming system. Waited in line on Black Friday to get a PS4. I have used it for streaming but recently purchased my first game (as you know they aren't cheap). A week later, the PS4 would not turn on nor eject the game. I sent it in for not ejecting the game and was assured it would be returned to me. I did recieve a new system but no game. Sony refuses to return my game because the technician did not place it in his notes as he told me. This is NOT my fault that Sony hired someone whom is incapable of doing thier job accuratley. It was sent for stuck game so obviously there is a game "stuck" inside. Now I have a gaming system with no game. It is bad enough the system only lasted a few months before it burned out. Now my first experience with customer service is so negative. My $200 Sony headphones went out after 4 months and were not covered also. I was interested in a Sony Alpha camera as well as an Xperia Z Ultra phone....I think that I will pass as I can see they have poor customer service and unreliable products.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video