Flag Net10 Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

So far Net 10 has been an acceptable alternative to contract phones. I like that I can bring my iPhone ( not interested in using Android ) and I find with my wifi access, I'm able to use the lower data package for app usage away ( map reading, or internet based apps ) with little problem. It's not the best, some apps don't work well ( GasBuddy for example ) on the reduced data speed. One other downside, which I'm willling to live with at this point is that MMS is not a functioning feature. I've done a fair amount of research and it appears it may be an AT&T issue. Net 10 says it should work (without guaranteeing it), Apple says it may be proprietary to AT&T since it was originally their phone.

Recently, I lost complete service for some unknown reason and it was a process getting to the bottom of it. Frankly, not sure that we did anything to fix it. I was convinced I needed to update the software first and was on my way to a faster wifi to do that when the service came back on on it's own. In the mean time, we (tech support and myself) erased the APN settings, therefore even though I had service again, I was still unable to use data. I knew that I needed to re-install the APN settings but the Net 10 website was misleading. After reaching them again and getting the proper website, I was able to install the APN profile and it's working fine again.

All in all, I found the 5 representatives I spoke to ( 2 dropped calls that was my fault ) genuinely interested in helping me. After the 3rd person lead me through the exact same step process, I realized they have to follow a screen script which was annoying. The Indian accent was sometimes a little difficult to understand, but not any worse than some of our own domestic accents when you are not accustom to it. Their specific knowledge was very limited, they are reading from a screen. For example, after telling one individual that I had no service, his question to me repeatedly was " how many bars shows on your phone". As you can tell, I am detailed and he didn't know how to process the information I was giving him, he had to stay on script and couldn't think outside that. Again, he was genuinely interested in being polite, and getting my issue resolved, just didn't have the knowledge and experience to know how to navigate without going through their process.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video