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Had reservation to pick up SUV at 8:00am Downtown location, St. Louis MO. ..of course we get there and no SUV there. Mind you these reservations were made a week ahead!! Got every excuse in the book as to why a SUV was not there. Guy at front desk said we "YOU ARE NOT THE ONLY ONE THAT THIS HAS HAPPENED TO"!! WOW REALLY!!! . it's 9:00am, and still NO SUV!! Called the 1-800 number and guy who answered really was not interested in what I had to say so of course he transferred me. The young lady who I was transferred to was very RUDE.....and somehow the called got LOST!!! HERTZ SUCKS BIG TIME!! WILL NEVER RENT FROM THEM AGAIN, AND WILL TELL EVERYONE I KNOW.......DON'T!!!


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