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a month ago I there was a bug in the outlook system and I ended up locking myself out of my account and not remembering my recovery questions spelling. the recovery forms kept getting denied and the system wasnt sending a certain code to my alternate email address. it was extremely hard to get customer service. you have to dig around different parts of microsofts websites to find the customer service representatives that help with outlook. I talked to that representative, and she was nice, but ended up sending me off to some other obscure part of microsoft to get "real" technical help for my situation.

At this site I filled out a form to explain the situation and they responded basically by saying to keep filling out that recovery form(which was denying my every attempt) until I was approved. I asked them if they could get a real person to check the info I used in the forms to verify that Im the real owner of the account, but they repeated their same copy/paste answer. after asking the very same thing again, they said they checked the info personally and it was insufficient and to keep trying out the recovery form.

shortly after, I filled out the form with the exact info I had been using to fill it out before but with 1 letter removed from my recovery question and walla. My form was approved. this led me to believe that they didnt check my form at all and lied about doing so. their customer service is extremely hard to find and when you find it, they try to help you by copy/pasting generic answers and telling you to fill out computer-verified forms. If I didnt rely on my hotmail account as much as I do(as Ive owned it for 10 years as my main email), I wouldnt be using it today.


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