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I would like to report a very satisfying experience with an issue I was having with my bill. "Drew" engaged me in a live chat and within minutes he had a satisfactory solution to my issue. Kudos to Drew. If I used twitter I'd have done that. I can only hope his boss(es) read this and give him a raise. I also appreciate that he was empowered to make a decision at the lowest level and I didn't have to be bounced around like other places. Thanks Drew.

Mike C


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