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On May 2, 2014, I ordered 452 pictures in 3 separate orders because I had coupons for the different number of prints. Last week I received a box via UPS with 300 pictures. That was one order. Then, the next day or so, I received a package in the regular mail. I counted 98 pictures in that order. I think that order should be 100, but who knows! Anyway, I am missing 52 pictures. I TRIED to use live chat, but I might as well have been talking to my dog! I gave "her" ALL three order numbers, but she had NO CLUE! All "she" wanted to do was issue me a credit and REORDER the pictures! "She" wanted me to go through all 452 pictures to see which ones I was missing! I told "her" NO, but it made NO difference!

I disconnected from "her" and Googled the telephone number for Snapfish- 800-634-4500 - and spoke to Wasim! I gave him all 3 order numbers and he was able to see which order was not sent! He said that he would reorder the pics and send it expedited delivery!

POOR LIVE CHAT!!!!!!!!!!!! Maybe IF they understood ENGLISH they could have resolved the problem!


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