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Cricket customer service is complete joke. I tried to activate the phone and spent 1 hour with tech support , they could not make it work. So back to customer service for a refund they say they can't refund the CC but will send a check. Today I receive a email saying they won't honor the refund eBen though they did not provide the service. Customer service is not located in USA and they do not speak English. The customer service agents do not have authority to correct problems. I would recommend that anyone thinking of buying a cricket phone to find a different company


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