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I can't say enough about the store manager,Bill,at the Toys R us,in Merriville,In.He is always helpful,and goes out of his way to assist me.As a 67 year old Grandmother of 3,he always comes over to talk to me,and asks if he can help.I was in the store,recently,and asked where to find the Fisher Price bubble lawn mower,that was on sale for a great price! I bought 2,for my almost 2 year old grandsons.Bill went to get them,and held them at the service desk.He also helped me on a return,and exchanged the product for a new one.Then he walked me over to find the die cast Cars products.He and another employee,Jerry make my shopping a breeze! I live in Munster,so it is a half hour drive,but I find the customer service at this store,excellent,so I drive to Merillville,rather than shop at the Target,that is closer Please recognize this employee,as he does his very best! I worked in customer service at Big Lots for 17 years,so I know what good customer service is!


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