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Purchased Valances With Sears That Was Sold By Kmart. Was Told They Had To Be Shipped Back To Kmart If They Needed To Be Returned. This Was Fine With Me And I Did Have To Return Them Because The Didn't Match. Where I Live We Don't Have A Kmart And The Purchase Was $34 And $38. I Called The 1-800 Number That Was On The Packaging Slip To Request A Return Label Because I Had Free Shipping. Label In Box Had No Return Label It Had Been Peeled Off. Employee Told Me After Putting Me On Hold Several Times He Would Go And Ahead And Request Label And It Would Take Up To 24 Hrs. I Told Him That Was Fine. I Checked My Email And It Stated That The Needed Reason For Return Which Would Have Been On Reason For Return Package Included In Box. I Called Back Monday Of The Following List To See What Was The Reason For Delay And The Person I Spoke To Stated The Can Only Do Return Labels For Damaged Goods That I Was Told Nothing About. She Stated I Could Return The Package To Sears And It Showed In The System That It Could Be Returned To Sears And If They Had Any Problem To Give Them A Call. Took Package To Sears And They Tried To Return Items But They Wouldn't Come Up In There System Because There Was No Return Code. Needless To Say She Called Kmart Customer Service And Explained Everything To Them And The Were Horrible And Very Very Very Rude!!!! Spoke To Case Manager Liz And She Was A Down Right Insult To My Intelligence. I Asked If They Had Noted Anything In The Computer Because I Failed To Get Employees Name Today And She Told Me No That They Don't Record Conversations But My Conversation With Her Was Being Recorded Which I Thought Was Very Strange. She Knew The First Call I Made Was Last Week And Who I Spoke To Richmond Because It Was Noted In The Computer. The Sears Staff Was Very Helpful To Me In Solving This Matter And Will Never Ever Purchase Anything From Kmart Again. I Will Make Sure And Tell Everyone I Know How I Was Treated All Because I Tried To Return Some Merchandise. I Understood What The So Called Case Manager Liz Id#082759 Which Is What She Gave Me Was Saying. At This Point All Of The Back And Forth And Making A Trip All The Way Out To Sears To Return Only To Be Told They Couldn't Return Should Have Very Well Been Taken Care Of Seeing That This Was Such A Small Amount And Not A Million Dollars. She Told Be I Was Responsible For Shipping Even Though I Got Free Shipping And It Would Cost Me About $6 Or $7 To Ship Back If Not More. Makes No Sense At All To Me. Please Retrain Employees To Where Everyone Understands Completely What Their Supposed To Say And Do.


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