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Marney Zafian



Dear Sears,

Over the last 6 months I have been receiving bills for $1300 worth of merchandise I did not receive. In fact, your company has records of my cancelations of said orders. I have been billed monthly, accrued interest charges, and have been robbed of endless hours of my time trying to resolve this. I have contacted your company by phone a dozen times, sent four previous emails and have received an infinite amount of lies. At one point, I had an employee of yours tell me her name was Elizabeth, her employee # 77032 and that she had cleared up everything. I found out the following month when I received my bill that that person or # do not exist! I was told there was a note on my account made on 1/27/2014, also to find out she never made that note! I am infuriated! I NEED you to remove all of the charges made prior to 2/21/2014 when I received one refrigerator! If this is not resolved, all late fees waived and all charges for services not rendered removed immediately I will have no choice but to consult a lawyer. I have been trying to resolve the for months, please help me to put an end to this without litigation.



Thank you,

Marney Zafian


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