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Set up dish tv and internet over a year ago. I have a VPN that I have to use for sending information that is confidential to work. Internet was always very slow to do this and sometimes would not be able to send information on the first try. Despite this I kept the service for most of my two year commitment. For the last two weeks I have had to go 20 minutes to a hotel that had wireless and sit in the parking lot to do my transfers. When called to see if there was anything that could be done, they admitted that the delay with satellite was the reason and nothing could be done. When asked if I could cancel since it was not able to do a requirement I needed, they still felt obligated to charge the 140 dollar penalty despite the fact I had put up with things so long until it no longer served any function. I was willing to keep TV service but when they too could do nothing and felt no issues with charging the cancellation fee, I decided to check with AT&T and their regular non discounted price was much better for more service/speed/channels. Despite losing almost 300 dollars, I am happy to be rid of a company that does not feel responsible for expecting a person to keep a service they can't provide to satisfaction of customer.


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