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I had to contact your virgin broadband customer care about an issue with my device and i have to say that the service and the attitude of the employees was so awful and they were so rude concerning issues i was having with the device, at one point the person on the phone made a comment that i had even stole the device because i did not have the required pin number available at that time as i had told him the retailer i had purchased it from did not give the the pin for the account, i ended up going back to the retailer who admitted the mistake and corrected the problem but the fact remains that the customer service reps you have handling these issues were so bad that trained monkeys could have done the job better, when i asked to speak with the supervisor i was completely blown off and given constant excuses why i could not speak to anyone concerning the matter. Now i am a retired Naval Officer who served 21 years in the U.S Navy and i know a professional attitude and how to address any given situation but your rep almost accused me of stealing the device and i gave him my name and he still insisted there was no account information i8n my name and no refused to see that i had just made a new payment for this month and it should have been posted as well in my name but he was so god awful rude and so without respect towards the customer . I am planning to file a complaint with the BBB and let them know the shady activity that was imposed on me as well as all the delays of the service and the poor customer service i recieved along with the accusation that was made as well


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