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The new US Postal Service office in Hagerstown, MD, has shown marked improvement in terms of friendliness and efficiency. I want to write though specifically about a note received from the Senior Plant Manager, Processing and Distribution in Baltimore, MD, enclosing a signed form that had accidentally slipped off my outgoing mail (probably improperly sealed by me). The recipient of my mail had called to say I had sent an envelope with nothing in it! The signed form I thought I enclosed was important enough to be missed. How wonderful to know that amidst the millions of mail processed by the USPS, they cared enough to pick up the form and send it back to me. Thank you, USPS customer service.


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