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Citibank had a "bad" address (it only had numbers no street name) for one of my money market accounts. They "red flagged" that account and stopped sending me statements for it. So instead of contacting me another way, cross referencing me with my other accounts by either SSN or address and then adding the street name as it appears on TWO other Citibank accounts they just STOPPED sending me notices regarding this account. Subsequently it went inactive and has been assessed a $20 Service Charge since May 6, 2011. I found this out when another of my money market "savings" accounts was about to go inactive this March 2014. I went to the bank and deposited $1 to "activate" that account again then asked the asst. branch manager about my other accounts. I have been going round and round with the customer service numbers and finally sent them a Notarized and certified letter to which I was told today (one month after sending the letter) that it may take them up to 6-8 weeks to respond. While the bank will still charge me the $20 service charge monthly. Now I was told yesterday to go into the branch and show them the letter etc. When I got there today, the manager was very helpful but only could remove the one month's charge of $20. She told me to call the number to get more satisfaction. Well I called them this afternoon and they can't do anything except say that the letter I sent was received and "is being reviewed". Meanwhile they have removed $720 from my account and only credited me back $240 which includes today's refund. Those guys owe me $460 per my accounting....Good Luck finding someone who can access the account and validate my claim...some representatives say they can only go back 3 or 6 months.


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