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My wife and I just went through a disappointing experience booking a flight on your website from San Luis Obispo to Pittsburg. After having spent over a half hour filling in all the information from dates, flights, seats and payment, we were "errored". A call to United indicated that your website is not compatible with the Safari search engine. This has never happened to me on any booking, purchase or inquiry before and it occurred to me that your site did not notify me about this until I had to waste my time and make the call to you. It, therefore, took nearly an hour of my valuable time to book this flight. Not acceptable. At least your CS rep could have offered to make the reservation verbally, but instead, she made us rebook by using a different web browser.

I doubt if you will acknowledge this as being your oversight, as airlines are prompt to have excuses, most of which are not satisfactory to the traveler. However, I request an apology for this incident and your admittance that by not notifying the client of your incomplete Safari connection, you are exposed to terrible customer relations. I know about this problem now and will most likely use United when the situation arises, but what about the buyers that are not protected from your inadequate notification. You really should be more pro-active.

Thank you for the opportunity to help you improve your business.


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