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On April 4th 2014 my Magic Jack account was set to Auto Renew but for some reason it did not, this now is my 2nd line that did not auto renew as well, All I am being told by customer service is the account is "under review", I remember when this happen to my first line 1 Year ago for months they never fixed it although I called like 50 times. I just want to say why is the Government allowing Magic Jack to run with such poor or no customer service. They have no after support what so ever and it is unfair for the customer, the way we are put through Magic Jack aggravation. Yes because it's cheap and you can use it while traveling people purchase it but only "God" can help you if it ever stops working.

1. There auto renewal process have issues for some accounts causing it to go into review status.

2. There resolution center, web support and phone support is a waste of time. They have no resolution tools just someone to tell you your case is under review call back in 1 week.

3. Waiting for Weeks or Months to fix a phone line is unacceptable especially if the line is used daily.

4. In this day and age tell me who can be with out a phone.

5. Magic Jack customer service Phone & Web cannot even be called poor more like a waste of time, I would say if they are given a rating from 1 to 10 they are more like -10.

6. The Government need to take ownership and have them adhere to certain standards.

7. Magic Jack have no after support. ( Very Difficult - Worst)


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