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I am very displeased with Sam's Optical Department. When I initially received the call to pickup my eyeglasses, the lady told me that I could only pickup the glasses from the person that sold me the glasses. I told her to get me a supervisor because I was not coming back. The lady got upset but finally give me my glasses. When I returned to get my glasses adjusted, the same rude and unprofessional employee was there and told me that she could not help me. I again ask her to get me a supervisor and the supervisor stayed until she adjusted the glasses. However, the glasses were adjusted incorrectly. In addition, I'm having problems seeing clearly through the lens.

At this point I just want someone to sit down and properly adjust the frames and check the lens to make sure they have been properly made. I called Sam's management asking them to get in touch with the Optical department and have someone to call and set up an appointment for me. I have not received a call. I feel as though the optical department is incompetent and extremely customer unfriendly.


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