Flag Garmin Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I am writing this communication as a result of some of the worse customer service I have ever encountered



Please note that I am a loyal user of Garmin Auto GPS and Running Watches over many years





On Monday, I called into Customer Support and ordered a Garmin 620 with HRM with the intention of shipping back for credit my Garmin 610 watch which has developed rust on the underneath side



The rep explained that the Garmin 620 would ship priority and I would have it Wednesday, April 2nd



The RMA but I never received the e-mail confirmation of the order being placed as the Rep had indicated it would arrive to me the Wednesday, April 2nd



On Tuesday, April 1st I contacted Garmin Tech Support to inquire about the confirmation of my Garmin 620 and the rep indicated that Garmin was out of stock and that the Garmin 620 would not ship until they received by Garmin 610 because of the way the order was set up



At that point I cancelled the order and received e-mail confirmation (please see attached pdf)





Today, I received an e-mail indicating that the Garmin 620 had shipped



I called once more into Garmin Tech Support and was told that the order had been shipped and my debit card had been charged for the entire amount



Now I have received a confirmation that I will need to return my Garmin 620 for what appears to be a partial refund and I have to wait for my Debit Card to receive a credit for an Order that was Never to Ship and Now Has





At this point I will never purchase another device directly from Garmin for the incompetent Tech Support that your Company has exhibited


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video