Flag US Airways Customer Service Review

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My son and I took a flight from Orlando to DCA (Washington) to MSP (Minneapolis) on 4/5/2014 and the counter attendants in Orlando at 4am in the morning were very rude and disrespectful making myself and my son feel like pieces of dirt. In addition we were told that the option to add first class which was an additional fee of $208.00 would be for the whole flight through to MSP and of course it turned out not to be the case , so again incompetence demonstrated by the counter attendant at Orlando. The best part came in DCA when we deplaned and after asking for help showing the ticket we were told to take a shuttle to another gate- one shown on the ticket - gate 25 and when we got to gate 25 we heard an announcement that our flight had been changed to gate 37, so we had to take the shuttle back to the previous gate we had started out at. WHen we got to gate 37 we were yelled at by the US AIR attendant that because were we late we had to take whatever seat we could and that we were lucky to be boarding and that it is our responsibility to know what gate to be at - even though she did not realize that it was the very US AIR attendants who had instructed us to go to the other gate. I would not fly this airline again their counter attendants were all very rude and very good at making a person feel like they are not human and entitled to any human treatment. They do no offer polite service and compared to flying DELTA -which service was impeccable and polite to all customers and also which announced gate changes on the plan before deplaning. I would also not fly first class because it does not make any difference with US AIR.


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