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I am having difficulty downloading what I need for the Leap Reader Junior. None of the information is helpful because I am not a computer expert. Can you have someone available who can answer a question about downloading what is needed. I will refrain from purchasing other items and tell all of my friends not to purchase Leap Frog items if this can't be resolved. This is for my Great-grand daughter and I don't want to have to take a class in learning how to operate the inner parts of my computer to down load leap frog. P. Walls


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