Posted by Anonymous
I purchased a Dell Inspiron 23.8 Touchscreen Full HD IPS, , ordered #
on June 4, 2016. I ordered this item for my Son that was in Iraq and was expected to be home in late August 2016, when we opened this package the LCD screen had two cracks on the top right had corner and left hand middle which I could not see until my son told me about them. I called HSN today and talked to customer service and she stated that it was after the 30 days and could not return or replace this item, I tried to explain to her that this come in the box as cracked. She stated that there is a warranty that I could purchase that would cover any damage so I purchase it today. But she wanted me to call Dell's Customer Service and have them replace it under the yr warranty that come with the manufacture warranty. I called Dell and they told me No. They suggested I call Dell's out of warranty Dept which I did and spoke to Harjeet, he told me also that he could fix it for $269.00, I asked to talk to his supervisor and this time it was Naveen, He also said they had to charge me for the problem. I called HSN back that they are responsible for the return and repair. I called HSN again, This time George transfer me to warranty, spoke to a young lady telling me no they cant help me, I asked why did I purchase this if it is not going to help me. I called HSN again, spoke to another person, he said the warranty program should fix it but I explained to him they said no, he went to speak to Supervisor and came back with the same NO they cant help. Is there NO one that can help me with this, I shop all thru the year buying Birthday Presents and Christmas present because I can not afford buying the the present at the same time at the end of the year on my Soc Sec income. I had a Pacemaker put in me in June as well, so this is so frustrating as ever. I will think twice before I recommend anyone again to HSN or Dell. Thanks for Listening.