Flag EHarmony Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I have been considering e-harmony for a few months ... thought they'd be good. I tried the 'free communication' and after answering out tons of questions and filling out a profile, etc. Several men apparently tried to make contact, I answered within hours, but the free communication didn't work, so it never happened in the 3-4 days you were given. I was sent 'horrible' matches, most were 100+ miles away, way shorter than I am (5'9"), or had nothing in common with me. Most had not answered any of the 1000 questions given, so I just got 'BUMMER' written in by e-harmony. Yes, it is a Bummer! The questions/answers tell a lot more about the man/woman than the insipid things you are asked to write on your profile, and then don't even show how you answered. Under sports, they don't even list golf or tennis as choices to check, but they list shooting and martial arts???? I wanted someone who likes the outdoors, plays golf and/or tennis, likes sports in general and football to watch, travel, and a good conversation; instead, I get sent a guy who answered a question that he is a complete klutz and hates sports! I had 2 matches that actually got through on another free weekend - one was a man who lives on a tribal reservation 100 miles away, is 5'-2", smokes daily, and graduated from HS! Sorry, I don't see this going far! Another man seemed to have 'potential' - we actually met - he showed up in a Mechanic's Onesie, with a Snap-on Tool Jacket covered in grease, forgot his hearing aids and kept talking really loudly, asking things like 'How long have you been divorced' or 'on e-Harmony', or 'was your divorce painful' so everyone around us could hear. He walked me to my car, then said he couldn't park in that parking area and pointed to his vehicle - it was a huge truck that pulled his huge 5th wheel - where he lives! And e-harmony thought that was a good match??? Are you kiddding? When I have actually gotten someone to answer a call, they sound all helpful, etc. But after seeing how they operate on my own profile and hearing what others say........ I am SOOOO happy to have read these experiences and ratings and will NEVER actually sign up .... sounds like they'll be in legal trouble soon anyway! BEWARE!!!!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video