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I rented car this afternoon. Six hours later "engine problem was on display with service immediately." I called customer service and was connected to roadside. Despite my anxieties as a senior citizen driving a defective car, I was met with indifference with comments like "car may need oil change and if it hasn't broken down it's all right and you may take it back to the Hertz dealer and exchange." As I explained I was in OK on a tight schedule and assumed I'd have no problems with a rental, I was left with no solution. So here I am driving a car I have no faith with a fear of being out late at night in a strange city and have paid already. Something is wrong with this picture and needs to be corrected immediately.


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