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I wasted 1 1/2 hours talking to a tech somewhere in India (to 2 techs actually) and they didn't take care of my problem. I've been a loyal customer for 1 1/2 years, have called people from clear across the states-even when I travelled on the east coast calling relatives in my home state California with no problem. Today the techs were asking me what zip code my phone was programmed in when I bought it, and still they couldn't connect me at all. They wanted more information from me and told me that it would take 24 hours-if it would work. I just don't understand this. They acted like they just were "raking me off the grill." I guess you don't practice the ethos that "the customer comes first and is always right." I just went ahead and cancelled my account with you people. I'm very disappointed!


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