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I had a parcel delivered from the States and the representative was not very helpful as it was delivered to my condo building with only my first name and apt #.

I re-booked it for the next day and another note was on the door with just my first name.

So, I called the only number I could get and it was a United States number, the lady was rather abrupt and gave me a Canadian number. Much to my delight, Charlene took the time to explain that whenever you are ordering a parcel and you live in a condo, You should definitely put your buzzer number down somewhere, as it is all considered private property.

So, I am passing this info along. Charlene was so patient and generous with her knowledge of how this system worked.

Also, rather than her counter part in the States, she was pleasant and very helpful.

She should really get a bonus or raise as, she is a prime example of how well a customer experience, should and can be.

Thanks so much,

Rene Besette


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